Friend of mine left his specs in an Alamo hire car at Limoges airport. We have now spent weeks trying to get them back but Alamo apparently only turn up at their desk when they have to hand over a car and there isn't even a phone there.
Needless to say, emails and phone calls to their UK operation (through whom the car was originally hired) result in no help except to say that, yes, they have the specs.
Anyone know whether Alamo is part of a bigger group so we can try another tack to get in touch with them, or have any ideas about how to achieve a response?
I guess cheap deals on the internet aren't always the cheapest...
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Alamo appear to be part of Vanguard Rental UK Ltd, based in Leicester, which also own National Car Rental.
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Huge American outfit (name is a clue). Used them regularly in the US for the past 20 years, and always found them good to deal with.
Can't speak for their European operations.
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Huge American outfit (name is a clue). ... Can't speak for their European operations.
Good job you added the rider about European operations.
To the best of my knowledge, as of December 2006, the UK car rental operations of Alamo, National, Guy Salmon, and Europcar were all owned by Europcar Groupe SA (Europcar Groupe).
However, it is not obvious from
www.alamo.co.uk/Contentlist/740/uk/About/facts
that Alamo UK is not directly owned by Alamo USA.
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jbif.
We had a Honda Accord 2.4 auto with them in Cape Town this last Christmas-New Year. I was delighted with them, the car and the price. We were orrigionally given a choice of companies through Car hire 3000 ( www.carhire3000.ie) from Ireland. They were extremely helpful ( their office I think was in Manchester). Alamo was the cheapest on the list. they gave us a fantastic car for the money. The car was in excellent condition.
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Listed as National/Alamo in UK; currently in dispute with them ref over charging my wife for car hire at Birmingham airport, booked online I think through Easyjet. Dreadful customer service response.
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Agree with Mark,we had to pay extra for second driver in Spain,when we had a voucher for a second driver free,the only reason we had booked with them,they then charged us for fuel.Still waiting for them to reply six months later,had sent two letters of complaint.Any company who do not reply to complaints are worth steering clear of in my opinion.They also do not seem to have a good name in Florida,Disney forums regularly slate them(customer opinions).
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Oh dear. Just booked car hire with them via BA for Frankfurt Airport next week.
After being tied up in T5 on the opening day and having had my flight back cancelled and the flight after get stuck on the tarmac as the bridge from the terminal couldn't reach the plane I should have known better than to trust them to choose a good car hire partner.
We shall see and I will report back. You never know, they might be ok.......
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We shall see and I will report back. You never know, they might be ok.......
I had a hire car from Alamo at Heathrow recently, booked via Holidayautos (lastminute.com) for an all inclusive pack except for fuel and tyre/windscreen cover. It was a painless experience. The pick-up was "your car is in zone X - just go and take any car from there that you like". Chose a car which had a printout saying there was a minor chip on the windscreen, handed that in at the gate and off I went. On returning the car, there was just a quick check for new damage with a printed receipt given to me confirming everything was OK.
They also do not seem to have a good name in Florida,
As I said before, US operation has nothing to do with the UK. The link I posted earlier has their UK HQ details. Write to their CEO and your problem should be resolved "pronto". [I had recently been suffering bad service at the hands of Sky for weeks, in the end I wrote an email to James Murdoch and my problems were sorted the next day! ]
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