V5 / write off Question

Honest John Back Room » Motoring discussion
View Threaded
Mon 11 Sep 2006 13:53
V5 / write off Question - IanJohnson
My wife's car was written off in July. Insurer has paid out but we wanted to keep the personal number. The car is described as repairable by the accident centre it was taken to.

Sent V5 off to Swansea with appropriate documents (Insurer unhappy at delay). When new V5 returned we sent the change of ownership part (Part 9?) to the insurer for them to complete and return (so we can send it to Swansea fullfilling our legal obligation) tellling them that when we get this back we will release the rest of the V5 to them. We also sent the certificate which allows them to get plates without the V5 which arrived a day or two earlier. This was mid August.

Insurer returned letter saying they did not recognise claim reference or (original) reg. no. even though they paiod out nearly 10k against these! They did not send back the uncompleted part of the V5 so have presumably lost this. The same day we got a call from the insurer complaining that they had not been advised of the new number, eventually they apologised and admitted they had a two week mail backlog!

We have written again asking for the part of the V5 to be completed and returned and saying again that we will release the remainder of the V5 when this is done.

Are we playing this correctly or being over zealous?
Reply | Report as offensive | Link

Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.

The Good Garage Guide