New Mercedes E Class - drbe
New E class launched today. Popped into Woking Motors, my local dealer for a crawl over.

Usual warm, friendly, business-like Mercedes-Benz reception that I have become accustomed to.

'Yes, they had a new E Class in the showroom,
'No it was sold,
'Could I have a look at it'
'Well, it's locked, but you can look at it'

So I had a look at a locked car, twin front wipers - well, that's different.
'Oh and do you have a price list '(I already have the brochure),' no we don't even have a price list ourselves - we can't even price the new car which has been sold and is sitting in the showroom.

This exchange took place while the salesman (I suppose that is the word for him) was walking backwards, out of the showroom while talking to me. Then the penny dropped, it was a minute to 4pm and they shut at 4pm. Sure enough my new friend (not) was driving away in his nice Merc ML

Phrases like running chip shops and organising drinks parties in distilleries come to mind

I think I have read that Daimler Chrysler is in financial trouble - How could that be...................
New Mercedes E Class - Pugugly {P}
Probably trying to emulate the Teutonic stereotype of being punctual.

Try a BMW dealer they're much nicer. (viz 535 purchase, also late Sunday afternoon - turned up in scruffs, got my car priced up there and then, they then organised a test drive - from a distant delaer as they didn't have one - delivered the new car to my home with an unsolicited full tank.)

New Mercedes E Class - bell boy
one minute to 4 on a hot SUNDAY afternoon the mans been waiting for punters since 11.00 am and you want his attention as he is turning the lock in the door to go home to his wife and kids.............make an appointment to view after 4 on a sunday and im sure the salesman will wait with open arms next time........yes?
New Mercedes E Class - Aprilia
The problem with a lot of British people is that they don't want service, they want servitude. I can't see why you should expect the salesman to entertain you after the company closing time. If you turn up at a more reasonable hour and you are a serious buyer (most salespeople can sense tyre-kickers a mile off) then I'm sure he'll be more helpful.
New Mercedes E Class - MGspannerman
So what if it is a sunday (sorry SUNDAY), and it is nearly 4pm and he does have a wife and kids etc etc? Dont expect me to feel sorry for him, if he doesnt want the job plenty who do. Didnt seem to worry my company when they wanted to send me out to the far east at zero notice for two weeks when I got back just before before Christmas. Its a 30K motor car and who's doing the selling here? If you want a job get your backside into gear and schmooze the punters, or you can spend a lot more time with your family. I have twice walked into a Mercedes showroom to buy a Merc and been treated with such supreme indifference on each occasion that I wne toff a bought a Jag the first time and a BMW the second. I am not baout to buy shares in Daimlerchrysler.

MGs.
New Mercedes E Class - Blue {P}
I'm sure it's not a case of him not wanting the job, just that he takes the same attitude that I do. I work to live, not live to work, and I'm afraid I only ever stay after knocking off time if I think I'm genuinely making a difference, like assisting a little old lady whos power's off and is terrified of the dark, I'll sit and keep chatting to her on the phone to keep her calm until the engineer arrives, even if that means hanging back a bit, I wouldn't however have stopped in the showroom when i worked there after closing time unless I could actually see the wads of cash bulging out of someone's shirt pockets, there were simply too many people happy to waste your time without any intention of buying a car.

Blue
New Mercedes E Class - drbe
Anyone care to address the point that a company in the Daimler Chrysler group launches a car without a price list?

Is there any connection with the fact that DC/MB has financial problems?
New Mercedes E Class - Dalglish
Anyone care to address the point that a company in the Daimler Chrysler group launches a car without a price list?

>>

is that a fact?
have you considered the possibility that the saleman judged you (wrongly as it seems) to be a fisherman, a trawler, a troll, a timewaster, etc. etc. after a little practice, most salespeople learn to make an instantaneous opinion about punters and they are right 99% of the time. the chance that you may be the 1% who they get wrong will not bother them because there are enough buyers for that model waiting to buy if you don't. i.e. in their eyes, it is your loss, not theirs.
he therefore came up with the classic tactic " we have too many buyers for too few cars " or " we do not have brochures " or " we do not have a pricelist ". geddit ??

p.s. is there a price list on the web?

New Mercedes E Class - Dalglish
p.s. is there a price list on the web?

>>

to answer my own question, yes there is - a summary under the e-class "models" menu, and a full pdf file from the "prices" menu. i will let you find it, but if you cannot, post a reply and i will upload the links.

New Mercedes E Class - DP
That's when you revisit in the new BMW you just bought - or even the Merc from another dealer. It would take a very disinterested salesman not to smart at the loss of commission / contribution to monthly target.

One question - if they don't know the price, how did they sell it?
New Mercedes E Class - local yokel
Salesman not too smart IMHO. I'd have asked for name, address and phone no., found the info next day, and then given him a call when popping it in post, with a "would you like a test drive when we have a model available?"

Time taken a few minutes, total cost, 33p for stamp, 5p for phone call. Potential for £30k sale still retained.
New Mercedes E Class - drbe
As the OP, I might point out that I have owned several MBs and currently run an E Class. I have had this sort of reception from Woking Motors before, whoops! Sorry, I mean MB Walton on Thames (even though they are in Hersham)

Last time I got the best service from Normand, City of London, although MB Brentford were quite good. Guess where I bought my car from!

The 'salesman' only had to look out of the showroom plate glass, to see that I had turned up in an E Class.

I will buy a car, but from someone else. All of this is written in sadness, rather than anger.
New Mercedes E Class - Chad.R
The salient points for me are...."New E Class" ...&..."Woking Motors" (based in Surrey for those that don't know).

There are always going to a certain type of person that needs to have or be seen the newest model of MB/BMW/Audi whatever.....it also helps that Woking Motors are based in one of the most affluent areas of the country.

I wonder why they bother employing salesman at all, the car would walk out of the showrooms on their own.

P.S. I'm sure the new E class is a genuinely good car too.
New Mercedes E Class - Altea Ego
why is Woking Motors nowhere near Woking?

one of lifes mysteries.
------------------------------
TourVanMan TM < Ex RF >
New Mercedes E Class - cheddar
why is Woking Motors nowhere near Woking?
one of lifes mysteries.


Its all relative, from here they are very close though from Woodham they are in opposite directions.
New Mercedes E Class - Altea Ego
The MB dealer ffor Guildford is much closer to woking then Woking motors in Hersham BUT,,,,,,,,,,,,,,,,

Its all clear now

Woking Motors no longer exists,.

Its is in fact now called "Mercedes Benz - Walton on Thames"
------------------------------
TourVanMan TM < Ex RF >
New Mercedes E Class - drbe
The MB dealer ffor Guildford is much closer to woking then
Woking motors in Hersham BUT,,,,,,,,,,,,,,,,


Your quite right of course TVM. I have lived in the area so long that Woking Motors - even though now superceded - is the name that tends to stick with locals.
New Mercedes E Class - Murphy The Cat
A little while ago I went to a 3 pointed star dealer in Cardiff with the express intention of buying an E Class 320cdi Avantgarde. It was about 11.00 am on a Saturday, the showroom had 2 other customers in it, 6 x salesman and assorted service people & receptionists there. Every few minutes I looked at one of the salesman, indicated the car and asked if he could come and talk over some aspects of the car - the guy would give me a "in a moment" gesture, return to his collegue and carry on his conversation.

I repeated this process 6 times.

The ONLY person in the ENTIRE dealership that paid me any attention at all was a man who had a floor buffer and who was cleaning the floor. "A beautiful car" he said to me, "It surely is" said I. "I'd really like to know a bit more about it, but none of the salesman seem able to come and help me". "Don't go" said the cleaner "I'll go and see the sales manager. I know that he's not busy at the moment" and off he toddled to the Sales managers office to ask him to come and speak to the guy by the E class. This is where I got an insight to how MB view (some) of their prospects. The SM came to the door, looked straight at me, invited the cleaner bloke to leave his office, and closed his door leaving me on my lonesome in the middle of the showroom floor.

At 11.45 I left the showroom shaking my head and wondering why o why some dealers are like that.

But not all parts of Daimler Chrysler are like that.

My local Chrysler dealer where i bought my 300C and my wifes PT Cruiser are an advert for professionalism, good service and truly making the customer/prospect feel valued. I don't know what the site policy is on naming dealers, but if the rules allow it, I'll do so.

MTC

p.s. I think that it was mabye a lucky escape, because my 300C has vastly exeeded all of my expectations and left me over £15000 better off
New Mercedes E Class - Avant
"The SM came to the door, looked straight at me, invited the cleaner bloke to leave his office, and closed his door leaving me on my lonesome in the middle of the showroom floor."

If that had happenbed to me I'd have burst into his office and demanded he speak to me - and if he refused, informed Mercedes sharpish.

No such problem at Greenoaks Reading - the service has been excellent (a pity the B-class itself is mediocre). Maybe their not being owned by MB has something to do with it.
New Mercedes E Class - Murphy The Cat
"The SM came to the door, looked straight at me, invited
the cleaner bloke to leave his office, and closed his door
leaving me on my lonesome in the middle of the showroom
floor."
If that had happenbed to me I'd have burst into his
office and demanded he speak to me - and if he
refused, informed Mercedes sharpish.

Hi avant

I could have done but I decided to spend my money elsewhere instead - but I admit that it did not set the Merc brand in a good light for me.

Mabye the problem is me ? I don't look like a "typical" expensive saloon buyer - this would explain the complete lack of interest that I have been shown by Mercedes, BMW, Jaguar & Audi salesman in the past.

Ho Hum, I guess that they didn't want my money.

MTC

p.s. sales at my local Audi dealer must be a bit weak at the moment because the Sales gadger has been in contact with me to buy a Audi A6 TDI. To cut a long story short, I told him that I currently wasn't looking to downgrade from my 300C.
"Downgrade" says the Audi man "I would hardly call a move from a Chrysler to an Audi A6 as being a downgrade"
"Well" said I, "It all depends how you look at these things. Personally, I consider changing my 300C for a car that is smaller, slower, much lower specced, smaller engined, and vastly more expensive would indeed be a downgrade. Besides which, I prefer to drive a car that is distinctive and made in small numbers, rather than some mass produced identikit German car. But thanks for thinking about me anyway"

I DID SMILE (a lot) as I said it.
New Mercedes E Class - Aprilia
I wonder why they bother employing salesman at all, the car
would walk out of the showrooms on their own.
P.S. I'm sure the new E class is a genuinely good
car too.


That's a very relevant point. I bet they've sold their next few months' allocation already. The salesman won't be doing much selling - more a case of 'managing the orders'.
New Mercedes E Class - ukbeefy
I had a very similar experience helping a friend with a potential Motorbility purchase. We walk into a MB dealership in Croydon at 4.30pm on a Monday. We ask to speak at reception (manned by two women) to a salesperson. We are told to go wait in the customer area. (which is not near any of the cars and appears to be a general dumping ground for customers with complaints/issues/servicing queries (ie you sit there as a potential customer hearing heated exchanges/arguments/excuses....for 10 minutes...after 10 minutes go to reception again and say

"Err we'd like to see a salesman....and we'd really like to see an A class....that salesman over there looks free (see usual salesman behaviour-routing in draws stapling umpteen documents together but not on the phone)"

"Oh no he's busy....he'll be with you shortly"

"Err well shall we see if he can speak for himself "

"Hello Mr X - we'd like to look at an A Class "

"Sorry mate I'm busy (sitting at desk doing more stapling)"

Receptionist stands between us and sales man and ushers us like sheep towards a B class...."would you like to sit in a B class? " we go "err no we are not interested in that model - its far too big and family sized - we're a couple - please listen to what we said - We are interested in an A class only!" (cue steam coming from ears)

Eventually get to see another salesman who recognises there is almost going to be an argument given the conversation...

Then we at last get better service.....after being in the showroom for 20 minutes before getting a sensible approach.


This is not the first time I have witnessed basic customer service failures in a Mercedes Showroom. Selling cars is not rocket science.....what the hell is keeping most of the staff busy (all those types you see in most showrooms carrying files around on mezzanine floors or endlessly stapling - is stapling and getting stuff out of filing cabinets a core skill of a car salesman?
New Mercedes E Class - Bill Payer
This is not the first time I have witnessed basic customer
service failures in a Mercedes Showroom. Selling cars is not rocket
science.....what the hell is keeping most of the staff busy (all
those types you see in most showrooms carrying files around on
mezzanine floors or endlessly stapling - is stapling and getting stuff
out of filing cabinets a core skill of a car salesman?

I sat for a couple of hours in my local MB dealer while my car was being serviced and I could see 6 sales people sat at desks around the showroom from where I was. They never seemed to stop for a moment, filling in forms, ringing people, taking calls etc. I was just amazed at the activity level at what is a fairly small dealership. I'd love to know what they where all doing.
New Mercedes E Class - Aprilia
I made the comment further up about 'managing orders'. This is what most of these 'salesmen' would be doing - in fact 'salesman' is probably the wrong term. In a reasonably affluent area the MB salesman is not going to have too much trouble meeting his monthly/quarterly targets - the cars will virtually sell themselves (MB don't sell as many cars as they possibly can, they set an 'allocation'). The salesmen will be busy tracking down cars with the 'right spec', sorting out registration, soothing callers whos cars are overdue. I'm sure if someone walks in an is ready to order then they'll show interest, if in there just to browse then they'll let you get on with it.
New Mercedes E Class - ukbeefy
My understanding was that Mercedes sales in the UK were falling...and that the volume sellers eg A, C and E class were being comprehensively outsold by Audi and BMW models.

Hence you would think there is a greater need to "sell" to maintain the appropriate throughput in the factory. The salesmen in our case let on that there was absolutely no waiting list for A classes and there was easy availability from stock in the UK.
 

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