The coil that I fitted to my Laguna 10 months ago failed yesterday morning, this was a genuine part purchased from a dealer (no pattern part available for this apparently). I rang them to say can they order a new one in and I will go in when they have it to swap them over and give them the faulty one back ? they then said ?You will need to bring the car into us sir so we can verify the fault?.
Now as the coil was dead the car could not be moved, they were expecting me to pay to have it recovered to them so they could look at a part they supplied only. This to me is totally illegal under consumer law ? isn?t it!
They point blankly refused to move on the subject and would not recover the car at their expense. Now I know I have RAC cover and could have used that, but that would have meant loosing my NCD next year, so there would have been a financial loss to me.
After contacting Renault UK they were also adamant that they were not going to budge and that this is their normal terms under their warranty, I pointed out that I was returning the item under consumer law not their warranty. To cut a long story short, after 5 hours on the phone yesterday (glad I work from home) they finally agreed to send a replacement to the dealers for me to collect today. I have now fitted the coil and car runs as normal again. The dealer in question was useless and carried out illegal practises (in my view) and were happy for me to take them to court (or so it seemed).
Moral of this story is avoid dealer parts at all costs (which I would have done if I had been able ? similar part is less then half the price at motor factors!!), and what ever you do don?t buy a genuine Renault part!!!!
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It is surely possible to check a coil for a fault without having it attached to a car?
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I'm not totally sure you're right (from a legal point of view).
Trouble is, if people push this point, then they'll stop selling parts to the general public. Different law applies to business to business sales.
Did you seek Trading Standards advice?
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It surely doesn't matter if the part was supplied separately, or fitted by the dealer, the car could still not be driven to the garage to have the fault checked.
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I know B2B sales are different, but I was a member of the public buying this item for cash over the counter. I could not get through to TS yesterday, but as it was a consumer sale not B2B then I feel quite correct in what I said (until I am humbled by those amungst us more in the know).
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>>and what ever you do don?t buy a genuine Renault part!!!!
Or a genuine Renault. ;¬)
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Wife's Clio had a leaking power steering pressure switch, I bought a new one from the dealer and fitted it myself, 11 months later the new one started to leak in the same way, I could not find the receipt however even though the dealer had moved to new premises they found details of the transaction, booked the car in, my wife took it in and they fitted a new switch themselves at no additional cost to us and warrantied it for another 12 months.
Good service if you ask me.
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>>Moral of this story is avoid dealer parts at all costs (which I would have done if I had been able ? similar part is less then half the price at motor factors!!), and what ever you do don?t buy a genuine Renault part!!!!>>
Sorry, that is just far too OTT!
Halfords charge approx £7.50 for their own brand oil filter to fit our Clio, they sell a Champion one for over £10, the genuine Renault one is only £6.77! Likewise air filters etc. I should also say that two years ago I bought two of the disposable hub nuts that you need to check the drum shoes on the Clio, I bought another two last week, two years on though exactly the same price.
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Sorry, that is just far too OTT!
I think you are missing my point, I was not writing a slur on the quality of the parts, My major gripe was having to pay to have a vehicle recovered to them when I knew what the problem was and could take the part to them at next to no cost. The previous poster mentioned his wifes Clio with a leaking switch, that car was mobile enough to be driven in - mine was not.
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I think you are missing my point, I was not writing a slur on the quality of the parts, >>
You did though say "similar part is less then half the price at motor factors" and I was pointing out that the contrary is true.
My major gripe was having to pay to have a vehicle recovered to them when I knew what the problem was and could take the part to them at next to no cost.>>
I guess they have to verify the problem otherwise someone could take an older part, perhaps off a mates/relatives etc car, back using the receipt from their own recent purchase.
Also if your car had broken down and you wanted the dealer to look at it you would have had to tow it/pay recovery/use the RAC and would have paid the dealer as well. Under Renault's policy (as per our Clio's leaking pressure switch) if you get the car to the dealer they will replace and fit the new part even though they did not do thw work in the first place at no additional cost to you.
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I guess they have to verify the problem otherwise someone could take an older part, perhaps off a mates/relatives etc car, back using the receipt from their own recent purchase.
Using this scenario, what is to stop someone replacing the new part with an older part, on the car, then taking the car down to the dealer to get it replaced (getting it towed by a friend, for instance)?
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i dont know if ive missed something here so apologies if i have, but any new coil fitted to a renault needs a special silicon?sealer applying round the edges to stop tracking after fitting ,was this used? they have a part number for it, but not being a reno specialist sorry dont know it.
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Have not heard/was not made aware of that. Is that for all Renaults? mine is a '95 model so getting on a bit now.
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