The thing is that I still like the CR-V, and as mentioned this is no reflection of the make as a whole. But its just very irritating when you are the exception to the rule. The whole experience would be a lot better if out local dealer was a bit more useful, or we had another dealer to go to within commutable distance. The problem is more that i waste hours of my time fighting for what should be a simple warranty issue.
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Gotta say, you're not alone. My wife has a CR-V (new shape), and it's a superb car. But the dealership lets it down badly. It's only had a couple of niggly faults in 50,000 miles, but each time the dealer manages to turn it into a major trauma.
Most recent was a simple switch that failed - took 3 visits to get it replaced. They simply do not listen to you, so when you book it in saying that the xxx switch isn't working properly, they don't bother ordering the part in until after they have looked at it themselves, which invariably results in a second visit.
They also have questionable ethics... like removing pollen filters which are causing a bad aircon smell and not bothering to replace them...
What shape is your V smoke? Ours has no rattles...
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Its a new shape.
I will give you an idea about what i have to deal with.
When i bought the car the vehicle was still under full 3 year manufacturers warranty and not the extended warranty. I complained about the driver seat wobbling (below is a quote from the invoice)
Visit 1
"Checked play at o/s/f seat and found slight play".
I wasn't satisfied, so when i was down in london, i took time out to go to another honda dealership and try out a CR-V; no wobble. So i went back to my local dealerhsip, a month later. The car was now in extended warranty period.
Visit 2
"Checked and removed seat found seat base insecure requires comlete new seat base as advised 323.84 all incl to order only"
This was accompanied by a sorry this is not covered by the extended warranty as its interior trim. When I explained that i had first complained when the car was still under full warranty, and so it should be covered, i was told that i should have pushed harder earlier, and not walked away; i.e. tough.
Cue; hours of phonecalls to Honda UK who covered 200 pounds of the cost followed by a third visit to get things fixed.
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I don't know - Honda, Ford, VW, Merc, BMW, Audi, good heavens, somebody even complained about a Lexus dealer the other day.
Perhaps the only solution is to lease cars on full maintenance so one just doesn't care anymore?
I did have a problem with the way delivery was handled on our Jazz, and I got a very grovelling apology and a free 12 mths service from the dealer, after I wrote to Honda. It was clear to me that they got a pretty big 'telling off' from Honda.
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This was accompanied by a sorry this is not covered by the extended warranty as its interior trim. When I explained that i had first complained when the car was still under full warranty, and so it should be covered, i was told that i should have pushed harder earlier, and not walked away; i.e. tough. Cue; hours of phonecalls to Honda UK who covered 200 pounds of the cost followed by a third visit to get things fixed.
If the car was faulty from new, it should have been covered by the first year warranty. To try to pass the blame on to you, for the dealer's failure to detect the fault is what one would expect of, say, a Citroen dealer.
Actually, I am being unfair to Citroen, because they did replace a faulty door lock free of charge on our C5, outside the warranty period, as the fault had been reported to the local dealer during the extended warranty period, but they had failed to find the fault, as it was intermittent at the time.
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Just to keep people up to date. Car is going in for a new timing chain under warranty as well as a new camshaft sensor tomorrow. So aside from wasting about an hour of mine, i am pleased that the dealership have dealt with the matter :-).
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Oh God. My dealer have reached whole new levels of "specialness". Let me fill you in. Dropped the car off last Monday, for the warranty work to be carried out together with a 4 year 48k service and an MOT. I handed the car over, with a can of Mobil 1 on the passenger seat, and a letter stating what was to be done i.e. camshaft sensor, timing chain and 48k service, and what i specifically didn't want done i.e. no air filter, no screenwash, and use the oil provided (since they have forgotten stuff/ added new things to the bill in the past).
I finally got the car back today, on being presented with the bill, not only had i been charged for screenwash, i was also charged for 4l of Mobil 1 oil, and they havn't repaired the camshaft sensor.
Managed to get rid of the 33 pounds + VAT they had on the oil, but the car now has to be booked in again for a camshaft sensor. ARGH. What have i done to deserve this?
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Oh yes, and they havn't replaced the spark plugs which i also requested be done.
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