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I did have one (also a 2018) and it was a very good car. Nice interior (I had cream leather) and a very quiet engine (I had the 1.5 tsi). Quite agile for a car if its size as long as you don't hit a load of bumps at high speed. Mine was a DSG and I had no problems with it, but they do have a reputation for going wrong.
The engine had a lumpy idle from cold. That disappeared within 10 seconds, but was slightly irritating. I think the DSG hid it in terms of driving and it's the manuals that are a bit jerky. If looking at a 1.5, I would recommend starting it from absolute stone cold to see if it idles evenly or not. Or, just put up with sitting in it parked until it calms down - the problem seems to be software related so won't cause an issue.
If you're not planning to tow or hammer up and down motorways I'd look at the 1.0tsi. It will be cheaper to buy and cheaper to run, also without the idle problems of the 1.5.
Ultimately, I got rid of mine because I changed jobs and needed something with 4wd and lower running costs. I had fallen out of love with my Karoq when someone knocked it in a parking space and snapped one of the plastic headlight brackets. It cost £1,000 for a replacement headlight unit and I swore never to buy another VW product.
Mine had heated seats and the infotainment is pretty good (satnav is awful but the android auto works well). The back seats can be reclined, tumbled forward or completely removed individually to make more load space.
A colleague of mine had a diesel and hated the engine noise, so I'd suggest avoiding them.
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