Hello, I bought a 2018 Skoda Superb in December 2020, and, unfortunately, it has developed several faults which seem to be progressing. Firstly, a couple of days after taking delivery of the car, the alarm went off and the battery went flat. A new battery was fitted by a Skoda/VW Group breakdown technician, who then spent about half an hour resetting things inside the car. Also, the boot lights were not working, but the technician managed to get these working by tapping them.

This is the first Skoda I have owned and I have noticed that the doors require a lot more force to close properly than my Toyota, and that one of the rear doors in particular is harder to close than the others. I took the opportunity to ask the technician about this, but he explained that it was simply a case of the doors being heavy, which didn’t really make sense.

In January, I noticed a fault with the same rear door referred to above, which persists today. When the car is unlocked, the rear door will not open from the outside - only from the inside. At first, this fault was intermittent, but now it is permanent. The front passenger door has since also developed the same fault, plus more recently there is a new issue with this door because, when the car is locked, the door can still be opened and the alarm goes off.

The car was seen by a VW group garage a few days before the end of the warranty period. Unfortunately the garage was unable to diagnose the cause of the faults at the first attempt, but told me that it had detected a fault with the driver’s door as well, cause also unknown. As the garage was unable to carry out a repair before the end of the warranty period, (because they couldn’t diagnose the faults), Skoda is refusing to do any further work under warranty - apparently, repairs have to be completed before the end of the warranty period.

Any thoughts on the technical aspects of the faults with the doors?

Thank you!