VW Eos TDI Sport 2.0l 2010 - Light Douth

I cant connect to the bluetooth. I have a RCD 310 radio and Bluetooth is selected 'on'. In the MFD Menu there is no option for 'phone'. I have tried clicking the factory resets in the MFD menu. I've read about having to unpair the existing phone and people saying you need to connect with the existing phone to get the 'phone' option to appear in the menu. I've seen videos showing people disconnecting the bluetooth module to reset it. All the vids show different VW models having the module under the passenger seat. Mine's not there and I cant find it. Anyone got any ideas?

Thanks in advance

VW Eos TDI Sport 2.0l 2010 - elekie&a/c doctor
The Bluetooth module is located in a plastic box under the carpet of the passenger seat . You probably won’t see it unless you unbolt the seat from the floor . If it’s not there , but there is evidence of wiring , it’s likely to have been removed, As they can cause battery drain issues .