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I also have a mg zs (67) I had noticed rust on the spot welds of the inner of the fuel filler cap. After reading this I shall be inspecting the whole car.
The rust on mine was fixed under warranty by the dealer, it isn't a front facing panel. Although it did take the manager of the dealer to get it involved.
Mines going back in next week for tpms fault and drivers window fault.
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After going through the Finance Company and getting a few of us together, the did offer a fix.
The problem is the fix does not deal with the seams and in-between the spot weld metal so almost pointless. I had an independent report agree that it won't be fixed with that they anted to do. The finance company then said this is their final decision as a financial house.
The matter has now been referred to the Financial Ombudsman.
To be honest it would have been better for everyone if they had just held their hands up and said yer ok it's a problem and dealt with it.
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After going through the Finance Company and getting a few of us together, the did offer a fix.
The problem is the fix does not deal with the seams and in-between the spot weld metal so almost pointless. I had an independent report agree that it won't be fixed with that they anted to do. The finance company then said this is their final decision as a financial house.
The matter has now been referred to the Financial Ombudsman.
To be honest it would have been better for everyone if they had just held their hands up and said yer ok it's a problem and dealt with it.
Absolutely disgraceful. This makes my blood boil.
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Can HJ not add any value to this disgraceful situation? A comment or two by HJ would help spread the word of corrosion on this model.
I would avoid MG in all respects given the shocking treatment in this case.
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Write to him - letters@honestjohn.co.uk
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So just a further update for those who are interested.
The car has now started to show tiny rust spots on the outer panels of the car. Bonnet, door, rear quarter. guess in theory this needs to be put down to the quality of the steel maybe.
The more this goes on the more I am lost for words.
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I must say that Mine, (registered 28th dec 2017 is absolutely fine. Not a blemish anywhere, except for the dings , one on the tailgate, nicely repaired, and now one on the passenger door on the crease line, due to be done ( £120 ) door panel needs painting.
Got some protective mouldings for the doors for £43 from
https://shop.automotiva.co.uk to be fitted when dent fixed.
Mine were actually for a 2015 Suzuki Celerio as they follow the creaselines in the doors.
(Avant Hope link is ok, have got these bits, and side mouldings are nearly impossible to find.
Edited by oldroverboy. on 03/09/2019 at 18:31
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This needs to gain traction with public shaming involve the motoring press and show any written responses from MG and the dealership. One of my neighbours was considering a new MG until I notified them of this thread they have now purchased a Kia instead.
Do try to involve HJ and or other motoring press. This vehicle is not fit for purpose and really it should have been an easy case of rejection.......
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This needs to gain traction with public shaming involve the motoring press and show any written responses from MG and the dealership. One of my neighbours was considering a new MG until I notified them of this thread they have now purchased a Kia instead.
Do try to involve HJ and or other motoring press. This vehicle is not fit for purpose and really it should have been an easy case of rejection.......
This particular vehicle has problems, NOT all of them.
As said above, mine is fine and others, including a taxi driver with 50000 miles on his in 8 months are fine. I would personally be inclined to believe that the problem is with the non-metallic base white paint, Remember early dacia dusters anyone.
That said, I do believe that MG motors UK could do a bit more about the situation for this customer. My local dealer is excellent by the way.
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Top coat selection should not cause this rusting. What about the electro zinc coating are MG not applying this? Why only a six year anti perf warranty from the maker when other makes tend to give double that? A mere six year warranty for the body shows a major lack of confidence in the product....
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Sorry to hear about that. My own budget car the Suzuki Vitara bought about the same time as ORB has performed flawlessly. No paint blemishes nothing. The MG problems detailed here including the USB falling apart really aren't good enough.
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Sorry for being a paint novice, but Why would solid paint vs metallic paint make any difference? Both have the same undercoating to the panel?
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Sorry for being a paint novice, but Why would solid paint vs metallic paint make any difference? Both have the same undercoating to the panel?
Metallic paint has always been more durable than solid colours. Not sure why but this was noticeable on older cars when rust was more of an issue. They also resist fading better too. I’d always favour metallic paint over a solid colour.
The issues with the MG and early Indian built Dacia Dusters are reminders that these are budget cars and in these cases they were designed with third world markets in mind, usually with warmer climates. Simple running gear so they’ll be reliable but rust protection was less of a concern. Looking round any recent Chinese built MG reveals plenty of potential rust traps, from unprotected joins in wheel arches to plastic sill covers and unprotected screw heads. They’re simple cars but cheaply made and I think not cheap enough to buy here in Britain where they’ve tried to push the price up by buying a bit of heritage with the cheaply bought MG name. I wouldn’t recommend one unless stupidly cheap as a good older used Japanese model will always make more sense. £11k was enough to buy some excellent used cars often with plenty of warranty left. A nearly new Toyota Auris for one.
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So just a further update for those who are interested.
The car has now started to show tiny rust spots on the outer panels of the car. Bonnet, door, rear quarter. guess in theory this needs to be put down to the quality of the steel maybe.
The more this goes on the more I am lost for words.
Don't despair. I had the same problem with a few tiny rust spots erupting from the British Leyland steel of my 1980 Ziebarted TR7 DHC during its first few years. After scraping them clean with a small screw driver and sealing with Kurust followed by a blob of paint, no more appeared. This well engineered car is now nearly 40yrs old, never off the road and has had only one general tart-up and respray back in 1992 after twelve years as reliable daily transport, when it was semi-retired, usurped by a galvanised Audi 100 - probably long since scrapped.
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John, "don't despair"!! really mate? it's frankly disgusting but hardly surprising, as Slo so politely put it there a budget car but even so for rust spots to appear on the panels so soon is beyond belief.
As ORB has discovered there built with the thinnest steel they can get away with ( probably poorly recycled steel at that) and given the mearest dust of paint. I really don't know the answer to the original posters problem apart from to keep on at the finance company.
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As ORB has discovered there built with the thinnest steel they can get away with ( probably poorly recycled steel at that) and given the mearest dust of paint. I really don't know the answer to the original posters problem apart from to keep on at the finance company.
Anyone remember the Alfa Romeo Alfasud?
Great car, but built with cheap low-grade Russian steel. The factory near Naples (hence the name) was set-up so that finished body-shells had to sit outside before being painted in a separate building................... no wonder some of them fell to pieces within a few years, some of them were rusty before the paint was applied.
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They were just copying British Leyland process. Princess unpainted shells were too wide for the dry heated tunnel between two factories. So they were loaded onto trucks and driven a couple of miles. In the rain and winter with the road salt etc. Hey much better than fixing the tunnel eh? Great management and accounting saves tuppence ha'penny and costs owners dear a few years down the line.
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They were just copying British Leyland process. Princess unpainted shells were too wide for the dry heated tunnel between two factories. So they were loaded onto trucks and driven a couple of miles. In the rain and winter with the road salt etc. Hey much better than fixing the tunnel eh? Great management and accounting saves tuppence ha'penny and costs owners dear a few years down the line.
It was in fact the 1800 land crab that would not fit and it was I am pretty sure a overhead gantry that crossed a road between the 2 factories.
The Princess/Ambassador was just as shocking so it may have applied to that as well.
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With reference to the USB socket falling off, It has been fixed and that's fine with me.
The dings are not the cars fault or the manufacturers, The MG weighs about the same as a Dacia Duster. The dings were on the tailgate the result of a shopping trolley being run into the back of th car and the "basket" area being at the perfect height to hit the crease at the bottom of the hatch.
The one on the passenger door is a bit nastier, but that is going to be sorted.
I repeat though, that for the price I paid ( £10.991 ) I am happy with the car, It is comfortable, has a good driving position, and fulfils our needs for the next few years.
A Hyundai Tuscon, which is a similar car would cost about £20.000 and the 1.6 in that is really a dog.
Happy with what i've got so far....
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Agree, the price is right
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As long as you’re happy with it that is all that matters. It’s certainly SAIC’s most successful car in Britain to date but I personally would’ve went for something used that’ll hold its money much better. A 17 plate Kia Sportage can be had with minimal miles for similar money with a good 3yrs worth of warranty left. So can a Toyota Auris 1.2T.
As a used buy however at under £6k with a fair bit of warranty left I’ll bet the MG will be an excellent used buy especially since most will be privately owned and well looked after by people like yourself. There’s little to fear mechanically and once the minor teething issues are by with I’ll sure they’ll be pretty pain free to own.
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ORB, with the greatest respect I do think your being a little disingenuous, you've reported several faults, failing tailgate struts, usb port falling out twice, loose seat material and you have commented about how easy the bodywork dents.
You have tried to put a brave face on by dismissing the car as "white goods" and I can understand that but over ten grand of anything can hardly be described as "white goods" unless your fabulously rich of course!
As for the warranty I think you did mention something about a claim being dismissed and as we have seen with the op's post they clearly are not interested in resolving his rust issues.
That all said I do agree with SLO that they could potentially make a good used buy further down the line but only if your prepared to accept the seemingly inevitable faults.
As an aside I bought my car (Vauxhall moka x) within a few months of you, yes it was brand new and yes I did pay rather more than 10 grand, not the most loved or prestigious of cars but to date absolutely zero faults, not a trim rattle nothing, it's well screwed together and the quality of the paint and bodywork is excellent ( if you read through some the car cleaning, valeting discussions I've joined in with on here you'll know that I'm a fussy b*****).
Edited by paul 1963 on 06/09/2019 at 07:59
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You have tried to put a brave face on by dismissing the car as "white goods" and I can understand that but over ten grand of anything can hardly be described as "white goods" unless your fabulously rich of course!
My understanding of the term 'white goods' in referal to cars means something that the owner has no real interest in further than it simply doing its job (like a fridge, or washing machine). Cars which are (usually) fairly anonymous and forgettable, both to look at and to drive. And while these types of cars usually appear at the lower price bracket, the price isn't really relevant beyond the fact that folks spending a lot of money on a car are usually doing so because of its badge or image, so are not going to want a 'bland' car. For example, traditionally, most of the Toyota range could be classed as 'white goods', including (arguably) the new Camry, which starts off at a fiver under £30k. This is not neccessarily a bad thing, just depends on what you want from a car. If you want a reliable, fairly luxurious car, but aren't interested in how fast it goes round The 'Ring, and don't care what others think of it, there are not too many choices!.
ORB, with the greatest respect I do think your being a little disingenuous, you've reported several faults, failing tailgate struts, usb port falling out twice, loose seat material and you have commented about how easy the bodywork dents.
As for these faults, all but the last mentioned here, are fairly minor niggly problems and doesn't in any way point to a fundamentally bad car. Regarding the bodywork being easy to dent, i think that will be the case with most cars these days. With manufacturers looking for ways to make the car more efficient, one of the more common methods is to make it lighter. But how to do that when customers are expecting ever higher levels of standard equipment?, make the bodywork out of thinner guage metal. I have certainly noticed how 'flexible' the bodywork on our Jazz seems to be. But again, for the above reasons, i wouldn't class that as making it a bad car. Going back to the 'niggly' problems, how these problems are dealt with is a much more important factor, and very much makes the difference between enjoying the good points of the car rather than constantly questionong whether or not buying it was the right thing to do. ORB clearly has a very good dealer, sorting these things out quickly and efficiently, whereas the OP, possibly because it is a lease car, is finding the opposite.
Regarding the OP's case specifically (not that it helps him), remember, as has been mentioned quite a few times during the thread, Dacia also had problems with earlier cars suffering from rust. And from reading owners reviews, it seems that many were dealt with just as badly as the OP. But look at Dacia now, going from strength to strength, despite the current economy.
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Badbusdriver? Were you really?
Thank you for your comments.
Yes, i put it down to the dealer. (or at least the way it has dealt with it and supported the customer. I'm lucky, because my dealer treats me as a valued customer. That first (missed service) that was done after I bought the car was discounted by 25% even though I hadn't bought the car from them and they knew that the selling dealer were going to pay. I use their recommended tyre fitters too, and a recent puncture was fixed for a stupidly low price, again, I have used them on 4 occasions now.In a couple of months it will go to them for the 2nd, (more expensive) service..
I also agree about the dings, hit hard enough and they'll dent. At least my bits don't cost what it costs when the detector for emergency braking falls off a Golf or somesuch and costs £1500 to fix, from an alleged "premium car".
Yes, It is white goods, because it does the job, and one of these days, someone will get a properly maintained car at a good price for them. If I wanted a "premium SUV" i could buy it outright if the mood took me, but I can spend that money on lots of holidays, Only 4 so far this year, but 2 to come.
As a comment from me about Customer service, (and I was customer facing during my working life) It also depends on how the customer approaches and if the customer feels let down, thinking that his expectations have been met or not. There is an MG dealer near me who has told a customer with an MG ZS 2018 to feel free to go elsewhere as they can't resolve that he feels that his car is slow and had no throttle response. When he drove mine, I made him use the throttle pedal AND the gears and he felt mine drove better, so i said drive yours like that too.
Perception, perception...
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I know this thread is drifting away so I'll apologise in advance but in both your replies there are a couple of points that I must pick up on.
Thin steel, yep totally agree manufacturers are using thinner gauges than they used to however there's good and bad, good ( like bbd's jazz) will spring back, bad won't, it's down to the composition, the "bad" thing about good steel is that it's costs more.......
ORB, I'm delighted your dealer has proved to be a good one but you've said you've been back 4 times! I've been to mine once ( annual service).
Holidays have never meant much to me but I'm delighted you've had several this year but would you consider your holiday as white goods if for instance the room or food wasn't very good but you knew you had got the holiday at a bargain price?.....
Anyway enough of this, let's just hope the op gets a satisfactory outcome, let's learn lessons hear people:)
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Badbusdriver? Were you really?
Sorry ORB, but not sure what you mean?!
Thin steel, yep totally agree manufacturers are using thinner gauges than they used to however there's good and bad, good ( like bbd's jazz) will spring back, bad won't, it's down to the composition, the "bad" thing about good steel is that it's costs more.......
Without carefully controlled tests, there is no way to prove whether or not the steel in the Jazz would spring back under circumstances the MG wouldn't. As far as i am aware, there are no dents on our Jazz, but that doesn't mean it has had a shopping trolley or whatever, banged into it but sprung back into shape, maybe we have just been lucky?. After all, one of the reasons we went for the Jazz is it's narrowness, so in supermarket car parks, it is (in theory) at less risk than most cars!.
Holidays have never meant much to me but I'm delighted you've had several this year but would you consider your holiday as white goods if for instance the room or food wasn't very good but you knew you had got the holiday at a bargain price?.....
Can you have a holiday which is the equivalent of 'white goods'?. Yes, but much like cars,it would very much be your own choice. And again, much like cars, money isn't really a factor as it is more about what you want. Your example of the food and accomodation not being very good would in fact rule it out as 'white goods', as you'd remember it for those issues. Many people go on holiday to somewhere hot and sunny, simply because of that two facts. They are not interested in the culture, not interested in local food, not really interested in local places of interest. They go there to sit on the beach, drink cheap alcohol, eat in British themed bars and restaurants, sleep late and so on. That, IMO, would be the holiday equivalent, enjoyable (if that is what you like, but otherwise, utterly forgettable save for the tan/sunburn. And while this type of holiday can and often is, cheap, depending on exactly where you are and your accomodation, it could also be very expensive. On the other hand, you could spend very little to have a much more interesting holday, should you want, which (again, IMO) would be the opposite of a 'white goods' holiday.
Edited by badbusdriver on 06/09/2019 at 14:29
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Badbusdriver? Were you really?
Sorry ORB, but not sure what you mean?
Very lightheartedly, Were you a bad bus driver? Me thinks not.
Some of my visits were to buy accessories, (spare wheel, jack) locking wheel nuts, return for puncture. And it is nice to go and see The old school genteman boss of a family run business. He is 85 by the way, and still very active in the business.
As for Holidays, No, they are not white goods, but we return to some places we like (as with cars) where we are well received. One hotel that we use in belgium don't register us anymore, they have my name, give us a key, Blodwen is welcome (the dog) is not charged the 10 euro supplement for pets, is spoiled by the staff, and is welcome to stay with us in the dining room.
As with cars, it is about expectations, (Read some of my posts about the ZS before i bought one) I wasn't expecting too much and have been pleasantly surprised.
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Very lightheartedly, Were you a bad bus driver? Me thinks not.
Ah, well i guess that depends on who you asked, or what the criteria was.........!
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It just so happens that, last week, they opened an MG dealership just a mile or so away from me (I think Swindon got a new one at the same time too).
It was a Vauxhall dealer for quite a while then the same owner (Eden Group) swapped to selling used cars of all makes and now it's still Eden, but selling MGs. I suppose I have no excuse for not having a look.
The reviews are mixed and I saw mention that Dacia Duster would make a better buy .... but I don't know.
I'll keep an eye open for ORB's reports here.
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It just so happens that, last week, they opened an MG dealership just a mile or so away from me (I think Swindon got a new one at the same time too).
Nearest one to me is 77 miles away!.
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The MG SUV is better than the Dacia Dister IMO
Both have compromises
If you can get a decent discount on a pre reg Suzuki Vitara, that is the one to go for
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I know some people wanted to know the outcome here.
After nearly 8 months of fighting the Financial Ombudsman has ruled in my favour and the finance company agreed with their findings so the cars has now been returned.
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Congratulations on the result.
What will you buy now?
PS, to all ORB has a new username..
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Thanks for the update, and well done, persistence has paid off.
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Likewise congratulations to the OP for persistence. The role of the finance company was new to me but very interesting. With this type of fault and depending on the financing they could well have a vested interest because it may substantially reduce the residual value of the car.
The OP may be interested in ORB's recent threads about the car if he has not seen them. Also perhaps he and ORB should let HJ know to add their problems to the Good and Bad section of the review (already quite long on bad considering the relatively small sales.
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Now no roverboy I have gone back to Skoda as never had any issues with the last 4 I have had, plus there is no quibbling over warranty issues if they occur
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Now no roverboy I have gone back to Skoda as never had any issues with the last 4 I have had, plus there is no quibbling over warranty issues if they occur
And I have returned to KIA, Sportage,via Carwow.
How did the refund work out?
Just noticed, my car was (allegedly) built in Thailand, early models,,,,
Edited by Now no roverboy on 26/02/2020 at 19:46
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Good news Glenn, a sad reflection for all concerned e.g. MG and the finance company that it did take the ombudsman for a just and appropriate conclusion to be reached. This thread should be an eye opener to anyone considering the MG brand
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Now no roverboy I have gone back to Skoda as never had any issues with the last 4 I have had, plus there is no quibbling over warranty issues if they occur
And I have returned to KIA, Sportage,via Carwow.
How did the refund work out?
Just noticed, my car was (allegedly) built in Thailand, early models,,,,
I got my deposit back +8% interest, the cost of the report and £200 compo but not the payments. Luckily as I had a bigger deposit my payments were lower than some so lost lest. In theory I think they should have refunded my payments since the Dekra report which told them that they could not fix it they way they wanted to as that's when they should have taken the car back.
Just glad to be out as they devaluing very fast compared to others and the warranty was not what it seems.
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Glenn, pleased to hear that it more or less worked out in the end.
Thinking about it, when you give the dealer a deposit you're giving it to him as an agent for the finance company. Otherwise you'd own part of the car and the finance company would own the other part, which would be a bit messy.
I'm going through this at the moment (I rejected mine within 30 days). The finance company, although named for the manufacturer, is part of a large banking group - the same bank on whose mastercard I paid the deposit.
No doubt in my mind that the finance company is not averse to delaying things. They have 8 weeks to resolve the issue and its taken them 4 weeks to assign a 'complaints manager' - still not inspected the car despite my best efforts to persuade them to. It was enlightening to hear them talk of the big backlog of complaints - not something they publicise. I can understand why some customers would be worn down into submission.
Also illuminating is how few people understand that they bought the car fom the finance company and redress is against them - usually a completely different entity from the manufacturer or dealer. Indeed, when I initially (naievely?) wrote to the manufacturer customer services department, they said in effect 'Go away, your contract is with the dealer'. Unhelpful, of course, but also positively misleading. Didn't do much for my confidence in the brand or their much-vaunted 'Used Approved' scheme. Shame, because I think that the car itself is terrific.
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Hi joegrundy
It's a bit of a mine field to be honest. I found talking to Citizens advise put me in the right direction.
I do feel sorry for the finance company as it's not really their fault at the end of the day it the manufacture that should fut the bill. Lets face it most people buy on finance or pcp so the manufactures can churn out some right crap and not be out of pocket.
The thing I did find interesting is that finance company stopped financing MG's on the 1st of Jan. To me that says something with all that's been going on
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I don't have any sympathy for the finance companies (most part of the big banks) TBH. No doubt the PCP/HP business is very lucrative (cf. interest rates) and fairly low risk.
They rely on/assume dealers will sell cars that are up to standard but AFAIK have no procedures in place to keep an eye on this - and why should they? - and are hardly rushing to the defence of the consumer (who generally is just looking for a fair and honest deal). They have nothing to lose. They have a contract with the dealer to supply the car and if it turns out that the car is successfully rejected they can simply return the car to the dealer and reverse the transaction, clawing back what they paid the dealer for it. I don't suppose the dealer would squeal too much bearing in mind the level of commission they get from the finance companies overall.
The problem then reverts to the dealer and I have no sympathy for them. A bit of a touch-up etc., and they sell it on, hoping for a buyer less knowledgeable/discerning, more gullible next time. Cynics 'R' us!
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"Also illuminating is how few people understand that they bought the car fom the finance company and redress is against them - usually a completely different entity from the manufacturer or dealer."
Sorry to bash on about this - and it's probably poor etiquette to quote my own post - but I think this could be more widely publicised, eg in 'Ask HJ'.
We often see quotes such as 'your contract is with the dealer, not the manufacturer' (which can be true) but if the car is on PCP/HP the contract is with the finance company and under FCA regulation and the jurisdiction of the Financial Ombudsman. Notices within time limits (30 days/6months) should be given to the finance company (by all means copy in the dealer as a courtesy and to demonstrate your goodwill).
Finance companies will try to steer you to the dealer (as noted by the Ombudsman in a characteristically understated way in publications) but as someone more famous and more attractive than me once (nearly) said 'They would say that, wouldn't they'.
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