We have had an i20 for 2.25 years now (bought it from new) - and it has been fine. Just the two services, no other work. Better ride than our previous Mazda 2 which had 45 profile tyres as standard. The 1.2 is fine for most people - little difference in performance terms between the 1.2 and the 1.4 petrols
My sister bought a new i20 the day before we did, and hers has been fine as well, They've been to Germany and Austria for holidays in theirs - full load of luggage, bike racks, etc. No problems.
All versions aside from the 'Blue' version, have air conditioning. Our Comforts also have bluetooth as standard.
As with any car, try before you buy.
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