i recently stopped my car after seeing smoke billowing out of the back.
rang my local Jag dealer, had the car taken in, said it was an oil seal,mixing the diesel with the engine oil that had also soaked the catalytic converters, and sprayed all over the engine.
the work was carried out at an eye watering cost of £2,600. I had the car returned to me, after a week my wife could hear what seemed like a rattle coming from the engine, she also said it sounded a lot more noisy than before it had the work done.
I rang Jaguar again and asked was it safe to drive the car to them or would they need to pick it up, they said no problem to drive.
Received a phone call the next day he said "are you sitting down?" your car needs a new engine £6000, something wrong in cylinder 6.
i went in to see the service manager to say the car was fine before it went in the first time apart from the seal, they deny cusing any other problems, but then had the cheek to say, go onto the forecourt and choose a car and we will give you something for yours against it!!
I paid £15,000 for the car and now if i were to add the £2,600 and the £6,000 I am well out of pocket.
what i need to know is where do i go frome here, who takes responsibility?
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