It is indeed Tony: sometimes the advice has to be blunt and not what the questioner wants to hear - but as you show by your own posts, it can always be polite and as constructive as possible (Collos, please note). It's particularly useful to have your input from a dealer's perspective.

It's disappointing that this newer diesel Mazda is having engine problems (I'd thought it was older models than this), but as said above the claim has to be against the dealer with whom the buyer has had a contract, not Mazda even if they are to blame.

The advice surely has to be - don't buy a diesel Mazda. Indeed the longer I moderate this forum the more I think that people need to think very hard before they buy any used high-mileage diesel. Tony - is that too extreme a view?

Edited by Avant on 26/01/2014 at 00:08

If you care to read my post I am repeating what was stated on radio 4 not my own thoughts .But then you put pen to paper before you really thing.

If you have recieved a county court judgement in your favour against a limited company and they don't pay, as happened to me,you can apply for a compulsory winding-up order against the company to liquidate the company to get your money, if they've got any that is.

I tbelieve there is a significant cost to getting a winding-up order (based on what our solicitor told us about a company that failed to pay us when we won a case against them).

Obviously me and the rest of us here didnt check what problems this engine have before buying the car and its not our fault that Mazda failed. If there is a way to keep these engines running then why not?

Sorry for the delayed reply and it maybe out of time. For this Mazda 6 2.2 D engineer there are three items you must do 1. Get the injector washers replaced regularly - on hindsight I would get it done regardless of miles if I purchased one 2. Get the sump cover dropped out and the oil mesh cleaned to avoid the blockage 3. You MUST not delay the oil change beyond 10,000 miles as the DPF regen process puts unburnt diesel into the sump so over time your oil level increases - there is a high oil level mark with an X 4. Use the recommended oil type. From my own experience of the engine failure and research, the DPF is not the issue, it’s the injector - primarily cylinder no1 leaking and causing carbon deposits. The washers are a few pence obviously the Labour is not.

That is OK if buying new and planning to keep the car for a while, but how would you determine if all those points (certainly 1 and 2) have been adhered to on a 2nd hand motor?.

Also, there have been numerous threads on the subject of this engine in the 6 or the CX5 (over the relatively short time i have been a forum member), so maybe a new thread entitled 'Mazda 2.2D' would be better than resurecting an old one?.

If you have full main dealer service history, you are still on your own when you are out of warranty with a Mazda.

That applies to all brands so I do not what you are moaning about. The car had done 125,000 miles, your warranty would have expired when the car had done 60,000 miles since the limit on a Mazda warranty is 3 years, 60,00 miles - whichever comes first. You may get some "goodwill" claims accepted, I have had a couple in the past but they were within a couple of months of the warranty expiring and in each case the car had done well under the mileage limit.

If you want a never ending warranty you need to buy a car such as a Hyundai which has 5 years unlimited miles and change it before that expires or possibly extend it if you can find an aftermarket warranty that is worth the paper it is written on.

But then some on here change their cars for a new one every three years and would never fully understand what good customer service is.

I change my cars before the end of warranty, and I am with skidpan on this absolutely and totally!

AS I replied elsewhere a week or two ago.

How long do you want your bit of string.????

In the days when I was working for Rover/Jaguar/Landrover, IF we could do something we did, (as a dealer) sometimes taking a partial hit ourselves,

BUT it is a business, not a charity, so depending on the customer, IF it was serviced with US, IF we coulld see some future relationship (if not our customer), well work it all out for yourselves.....

An example I remember well. customer had car serviced elsewhere.

Customers car caught fire in engine bay. Car brought to us. Manufactuere refused to help as fire caused by leaking fuel filter with non original parts fitted.

My boss unwilling to repair foc.

And i didn't blame him!

If you have full main dealer service history, you are still on your own when you are out of warranty with a Mazda.

That applies to all brands so I do not what you are moaning about. The car had done 125,000 miles, your warranty would have expired when the car had done 60,000 miles since the limit on a Mazda warranty is 3 years, 60,00 miles - whichever comes first. You may get some "goodwill" claims accepted, I have had a couple in the past but they were within a couple of months of the warranty expiring and in each case the car had done well under the mileage limit.

Tyoical skidpad reply. Ignorant and unsympathetic. The OP had an extended warranty, and FDSH, warranty just 6 months out. Some goodwill should be forthcoming especially as testified by the dealer themselves these are known and common issues.

But then some on here change their cars for a new one every three years and would never fully understand what good customer service is.

The car had done 65,000 miles more than the standard warranty - why would you expect any good will from Mazda?

Hard to believe Mazda could get it so wrong.

But knowing the Japanese are a nation to put their hands up if they make a mistake , many examples from Honda and Toyota. I wonder if this is the importers who are sticking to their guns on warranty claims and whether a letter to Mazda Japan may explain things ?

Tyoical skidpad reply. Ignorant and unsympathetic. The OP had an extended warranty, and FDSH, warranty just 6 months out. Some goodwill should be forthcoming especially as testified by the dealer themselves these are known and common issues.

Missed the bit about the extended warranty but having checked on the Mazda site about their extended warranties they state that the car must have done less than 100,000 miles for an extended warranty to be bought. When the OP's extended warranty ran out (shortly before the failure) the car would have been well over 100,000 miles thus no further extension would be possible. Just accept there is a limit that manufacturers will continue to cover cars and that this car is over that mileage, more than double the standard warranty.

But then some on here change their cars for a new one every three years and would never fully understand what good customer service is.

If you are referring to me (I suspect you are) you need to do a bit of maths regarding my last 3 cars. BMW kept for 64 months, Seat kept for 45 months and Skoda kept for 44 months, all longer than 3 years. And how you can say that we would never understand what good customer service is beggars belief. When I spend my own money I want to be looked after, if they fall short I make sure they know about it. Seat gave me £200 when their dealer was proven to be a liar. I would never go to that garage again. I made sure the broker knew about their antics and shortly after they were dropped, perhaps just a coincidence, who knows.

If you cannot afford a new car thank the likes of me who change regularly, service and maintain the cars correctly which then go on to give the new owner long reliable service.

This engine suffers from oil dilution from a poorly designed DPF regen system so I recall, in which case poor lubrication may have caused the oil pump chain or indeed pump to fail, especially at a fairly high mileage. Very unfortunate but many complaints about this particular engine. I'd be disappointed not to have some goodwill but at the end of the day it is just that.

Another ill informed reply from skidpan, I am talking about the oil pump chain not the camchain. They are seperate chains, and the pump/chain drive sits in the sump in the Mazda 2.2.

The same is true for those VAG engines you have.

m.youtube.com/watch?v=taC550ASm7k

m.youtube.com/watch?v=YvMIFIyZ3Ak

A 4 year old car regularly serviced and on time through the dealer network should last more than 125,000 miles, especially as most are motorway miles and this is one of those Japanese marques so often lauded in the backroom.

Edited by brum on 29/12/2020 at 15:26

I am talking about the most recent failure reported by "The chain”.

He had an extended warranty thats was 6 months expired, so likely a 4.5 year old car that had a 4 yr warranty.

My recent terminal experience with a 2.2D Skyactiv 2016 Mazda 6 was that following 4 years of Mazda main dealer only servicing,

Edited by Avant on 29/12/2020 at 23:56

No goodwill in skidpan's world then.

No goodwill in skidpan's world then.

Plenty of goodwill but only when its deserved. When a car is:

1. out of warranty (original and extended)

2. done 125,000 miles

3. is probably between 4.5 and 5 years old

goodwill is but a dream.

1. If its in warranty, goodwill is simply not applicable. Goodwill is what happens AFTER warranty.

2. It had an extended warrany and fsdh, warranty expired 6 months

The Mazda Garage told me this was a common issue with these engines,

3. If its a known issue to quote the dealers own words, poor design, bad quality or manufacturing fault, its enough to argue in a UK small claims court under consumer law of not being fit for purpose within the 6 years that the Consumer Act would allow. However that would not be easy or cheap requiring expert inspection and evidence to be submitted.

Skoda entertain goodwill up to 5 years using a system internally referred to as the warranty/goodwill matrix. Complex, secretive and not always forthcoming, but definitely there and ultimately negotiable, e.g. I got a new differential fitted 1 year out of warranty and well over mileage. There have been a few cases documented on sites like Briskoda of people even getting replacement engines after warranty expired.

Good customer service leads to customer loyaty, I bought another new Skoda from them. I accept that recently, goodwill seems to be lacking especially if you have a broken DSG or Haldex. Both of which have a poor reputation for reliabilty and cost the earth to repair.

According to what I read on this Forum, Toyota often fix things out of warranty foc if they think its a manufacturing issue.

Edited by brum on 29/12/2020 at 20:01

No goodwill in skidpan's world then.

Plenty of goodwill but only when its deserved. When a car is:

1. out of warranty (original and extended)

2. done 125,000 miles

3. is probably between 4.5 and 5 years old

goodwill is but a dream.

I fully agree with Skidpan. Do people expect a mobius loop of a warranty? carry on, never ending?

I seem to remember ORB moaning about MG lack of support not long ago.

In the real non cushy OAP on comfortable income world, many people rely critically on reliable transport for their livelihood. They can't be expected to change their cars every 3 years, many cannot afford that..If you buy new and have your car serviced by the dealer on time, do you expect it to be scrapped without warning at 4½ years, 125,000 miles?

Indeed, Lack of support from MG motors uk. The dealers did their best.

I will repeat it again and again. Buy from a manufacturer with a good warranty. Service at the dealers, Service packs are available and can be a lot cheaper.