Immediately after our 3-year service (32,000 miles), carried out by the supplying dealership our car engine started making peculiar noises. At that point it was still within the 3-year warranty period. We alerted the dealership immediately and they have since examined the vehicle three times without identfying the fault. The oil pressure warning light comes on even when stationary and occasionally the engine cuts out. This is usually accompanied by a brief message to say to keep under 4,000 rpm (which we have never ever exceeded).
The dealer is not fulfilling its duty to you under the terms of the warranty. There is obviously a fault, and possibly a very serious one.
As you asked the dealer to investigate the problem before the warranty expired, you need to get them to continue investigating until the fault is found and fixed. The fact that the car may now be outside of its warranty period is immaterial: the fault & symptoms have not changed.
My 10 pence worth is not to get another garage involved just yet -- this only gives the supplying dealer a possible get-out by blaming faults on what another mechanic did.
You should write to the service manager, dealer branch MD and overall MD of the dealer chain (use email for speed, but also send a copy by post), stating clearly when you first reported the fault (i.e. inside the warranty), and the dates of when the dealer had the car for investigation.
Tell them that you are not satisfied with their efforts to find and fix the problem, and that you are seriously concerned that you will be left high and dry by the dealer's inability to locate a potentially serious problem that was reported to the dealer during the warranty period.
Demand that they tell you what their course of action will be. If they will not find and fix the problem at zero cost to you, escalate it to Skoda GB customer services, using all the same information.
Good luck, and don't be fobbed off.
Edited by craig-pd130 on 04/01/2014 at 16:29
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