You may be better with a utube vid and and get support from local press. Many local radio stations have a consumer program. Bad press is more effective, as I found when I complained against Monarch. In farness to Monarch they were good and in that they gave me a total refuned and all my expenses totaling what I paid for the flight and hotel for a two delay. Monarch real failing is their head office does not work weekends!
Anyway that is not something VW or the dealer is going to give you, but your dealer is the weak link. I am sure the fear of bad press will be enough,
A side point for me is the VW do seam to get them self in real scrapes with recalls, they simply have to many of them and handle them badly. The dealers treat their customers like mugs. While I guess this is true of many dealers regardless make, why not be honest. Dealers get paid for warrantry repairs and recalls. So why lie and try and get customers money for something thats VW fault?
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