I suppose you could get a screwdriver and chip it all off to put it back how it was before.

No 5 year old car will be without wear and tear - you can either buy them pre-prepared in which case there will be door chips, stone chips, light marks etc. or post-prepared where most dealers will get a smart repair process over the car which will involve touching in chips and stone chips, probably a machine polish to get light scratches out and maybe even blowing over the front and rear bumpers to get rid of any scuffs, stone chips and loading marks on the rear.

Unless the touching in has been done to a particularly low standard then I can't see much reason to complain - it is not a new car so you can't expect it to be like new. If it is of a low standard then you could ask them if they will pay for it to be repainted.

OK fair do's and thanks for the advice, I'll just put it down to experience then !

Not 100% sure about this Jetta yet though...

first diesel I've had and loving the petrol bill; last car was a 98 s40 getting a max of 20mpg. Now I'm getting 40 round town !!

Apart from that though, it looks a little boring and I'm not impressed with the cloth seats. Also not keen on the fact you have to press unlock twice to open the passenger doors. If I go out on my own and forget to unlock both doors in the first instance; if I have to then pick someone up I have to turn off the engine and use the electric key to open the passenger door which is irritating (and makes it look like you have locked yourself in!).

Never buy a car without seeing it and driving it first.

Unfortunately, Jetta's of this age are very dull and bland. Regarding the locking, this feature should be adjustable - check your handbook or consult a VW dealer - there should be a way of altering the settings so that one press unlocks all doors. Failing that there will be an interior button which you can use to let your passengers in. Read the handbook.

As others have said, you will have signed for the car to say you are happy when it was delivered so no comeback in law. If these touch-ups and blemishes bother you, and you plan to keep the car for a few years, get some quotes from local bodyshops and smart repairers and get the work done.

When you see brand-new cars bouncing along on car transporters, I'd be very surprised if any cars get to dealers without a few chips ...

I've also seen new cars being driven at breakneck speeds round shipping terminals being loaded / offloaded on/ off those big car carrier vessels. The dust and gravel flies ...