In a typical competitive business world, waiting times for an appointment tend to be longest at the places customers prefer to go to. There may be several reasons for this - cost, results, friendliness, locality. You may be able to claim need or urgency, which would come under the friendliness heading. Not luck really.
Not in the industry i work in, staple food product, the company has in the time i've worked for them become the largest producer in the country, that wasn't done either on cost or by keeping the customer waiting, it was largely achieved on service as well as product quality.
Who are you going to call at midday on a New Year's Day having suddenly run out of product and have 28 tons blown into your silo by yours truly within a couple of hours? It was someone's error at the customer them running out but that's when you show the competition how its done.
High time the vehicle industry sorted itself out, might be an idea if some them employed more hands on than managers/admin, shiny suits and pointy shoes don't fix cars, this issue is also something buyers should keep in mind when choosing which make to buy, a reliable one less likely to be an issue in the first place.
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