Hi
I need some advice on a brand new 2017 Mercedes i brought in May from one of the big named dealership groups that now has rust on every single panel and been damaged by the dealership. I informed the dealership of the original rust issues via email within 14 days of purchase. It's been back to dealer twice for repair but the rust keeps coming back. After the second attempt the dealership were no longer interested in fixing the rust problem nor the rubbers and plastics they damaged in the process. (The sale manager during all this did apologise saying the car should never of been sold to me in the condition it was with rust etc.)
The dealership told me if I wanted the car fixed or my money back to deal with Mercedes UK. I have been in contact with Mercedes UK Customer services and they couldn't help me so they forwarded me on to Mercedes Benz Finance and I've have been dealing with them for 6 weeks so far but haven't got any answers. I managed to get the car independently checked by a mercedes approved repair center with the help of another mercedes dealership not linked to the one I purchased it off. Mercedes finance now have had the report on the car for 2 weeks.
Now the dealership have given me their legal rights and mercedes finance have given me their rights. So I'm wondering what can I do as at present I cannot get hold of mercedes finance as they won't call me back. It took 2 weeks to get a small email.
I feel like I'm stuck with a rusting car and no way out as the car is not covered under warranty as it is a dealership issue. Is there anything you think I could do to get it resolved? Further action?
P.s the dealership originally told me the problem with the car is called fallout where iron filings have landed on the car between leaving the factory and arriving with them. The dealership tried to repair the car in house by just mopping it and not sending to a specialist as the car is not covered under warranty. The window surrounds are also marked with small burn marks from the iron filings and the dealership have damaged most for the external trim.
Edited by hargreaves on 05/09/2017 at 17:41
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