If the techie thought that there was insifficient material left on the pads or the discs were worn/scored he would have said so. No dealership takes off wheels anymore to check brakes,Kia charge £140 ish on my venga to do a brake strip and check.. Happy to pay that?

You could go to one of the chains for a free brake check and then be sold stuff you don't need.

Oil level correct.

And as wee robbie says ....8 months on...

Or you could go and ask the dealer....

Hyundai, as with the majority of manufacturers, follow a servicing regime of an intermediate service at years 1, 3, 5, etc, and a full service at years 2, 4, 6, etc.

So the 5 year service would have been the intermediate.

When you booked the service did it not occur to you to check what was due to be done?

If you had wanted a full inspection of the braking system, you should have specifically requested this and presumably you would have been charged accordingly.

Leaving it for eight months before complaining is just nonsensical.

I agree RobJP- it does look bad doesn't it?

Thanks for the breakdown of major vs intermediate service - you are correct, the cost of the annual service was lower than the previous year but they had the car for over six hours and I had asked for a full service because I thought it was about time to inspect pad and disc wear etc.

However, on previous occasions, with this same dealership, albeit at their original premises, I have received a full report with traffic light colours to indicate any areas needing attention in the near to mid future, including not only tyre tread depths but brake pad wear and disc wear vs manufacturers safe minimums.

It had also become customary over the five years at this dealership, for the engine oil to be a few mm above the Full mark after the annual service, oil and filter change - to compensate maybe for the fact that this model uses about one litre of fully synthetic 5W-30 oil per 4000 miles and I have always topped it up before it reaches the Minimum mark on the dipstick. I am aware that 'overfilling' is bad practice but one assumes that the dealer knows what is permissible. I must also add that when booking the car in, I specifically asked for the usual full report as it was about to go out of the 5 year warranty period etc.

The dealers view that I did not need a detailed report on the brakes etc at 43,000 miles - because it had passed its MOT - is totally unacceptable and I told him so!

I also completed in early October 2016, a detailed feedback report on the Hyundai web based Dealer Service satisfaction survey and speciifcially asked for the dealership to contact me about my complaints but they did not.

Edited by Firmbutfair on 23/05/2017 at 14:53

Thank you Skodalan, I think it was the complete abscence of any evidence of such a checklist that upset me - especially as I had asked for a brake report when booking the service and again on delivery to the dealership.

The inspection with a torch whilst up on the ramp sounds like an quick way of doing the inspection as wheel removal would be associated with periodic 'wheel rotation' and that was unecessary as the tyres were all renewed at 35,000 miles just before the previous annual service and MOT.

Also in view of all the above comments, I think I will withdraw the Gross Negligence claim and modify to 'very dissappointing annual service and MOT - failure to follow customer instructions'.

No longer a problem as I part exchanged the car in February 2017, and changed to a new dealership closer to home.

Edited by Firmbutfair on 23/05/2017 at 15:42

The experienced and knowledgeable people who kindly share this on the forum are invaluable to people like me.

The benefits of a forum really should not be abused like this. I fail to understand OPs point unless trying to claim some compensation.

Odd about the brake pads wear condition - whenever I get my Mazda3 serviced at the local main dealer, they always (standard service sheet) give the wear percentage for the brake pads and shoes, as well as the tread on all tyres (left/middle/right hand side of each).

Am I missing something about this, given some posters have indicated this can't be checked with removing the brakes?

You've had some plain-speaking replies to this! I don't think any were offensive, although I wouldn't have used the word 'stupidity'.

Earlier this month I had a similar inspection service done on my Volvo - its first service after a year and 16,000 miles. I received a far more detailed report than I've ever had in 50 years of having cars serviced (this is my first Volvo), but even this just ticked OK against condition of pads and discs. Fine - I wouldn't have expected more.

If you have higher expectations of servicing, you need to ask when you book the service what sort of reports, if any you can expect. Bear in mind, though, that the more extra work of this sort that customers demand of garages, the more the cost of servicing will go up. (Well done again Volvo: my first three services are free.)

I'm sure that most of us over the years have been happy with a stamp in the service book. After all, anyone can tick up a list of tasks as 'done' or 'OK' - we have to take it on trust that the work has actually been carried out.

Thanks for your response Avant plus your comments - much appreciated.

If I were to pay a glass palace dealership to service my vehicles, I'd expect to get the visual health check sheet given to me at the time of paying.

When I bought one of my vehicles I found one in the glove box and this is it.

www.dropbox.com/s/oa41j4ntbkdxcb8/Van_Service_shee...0

If the vehicle has disk brakes it should be possible to see how much is left on the pads, if they are drums without inspection holes on the back plates then it won't be possible to give an indication of how much friction material is left without pulling the drum off.

Halfords - I wouldn't, if you check previous posts on here you wouldn't.

Plus my experience of a simple tyre/nail problem where a thumb size chip on a year old alloy wheel resulted, not a chance.

I wouldn't use any of the fast fit places for servicing - many but not all are well known for advising the replacement of items which are not necessary. Blame branch targets and individual bonuses.

Better to find either an specialist independent (usually on more premium brands) or a trusted local garage which comes recommended.