Great Volkswagen customer service

My wife has a Volkswagen Golf 1.4 which recently developed a fault. The EPC and catalytic converter warning lights came on. We booked the car in to Peter Cooper in Chichester and was told that they would test it to determine where the fault lay. I received a phone call to say that it required a new throttle pedal module, the total cost of which would be £490 including £100 for the diagnostic test. I was horrified and asked whether anything could be done to reduce the cost. The car is less than 5 years old with a total of 24,000 miles and had been regularly serviced by Peter Cooper. The service agent said they would find out whether Volkswagen would make a goodwill contribution. This was on the Friday afternoon. First thing on Monday morning we received a call to say that Volkswagen would cover the total cost. Wow, wonderful service.

Asked on 5 November 2015 by david_a_s

Answered by Honest John
Good news. Volkswagen now has to do all it can to keep its loyal customers.
Similar questions
I wrote to you in March about my 2010 Golf 2.0 TDI which had frequent problems after the emissions upgrade. I thought I would update you that Volkswagen has replaced the EGR valve free of charge. A courtesy...
You may be interested to know that my 2009 1.4TSi Golf has had a new engine put in it, free of charge. Despite the car being slightly over three years old, Volkswagen admitted "serious component failure"...
I purchased a MkVI Volkswagen Golf from Caffyns, Eastbourne three years ago and they have serviced it ever since. They have always been courteous, efficient and very helpful. After the car came out of...
Related models
Comfortable and quiet on the move, enjoyable to drive. Nicely trimmed with great attention to detail. 1.4 TSI sweeter to drive than a diesel.
 

Ask Honest John

Value my car