Lost cause - Postcodes on satnav
I recently bought a Citroen C5 SatNav Estate. At no time during the test drive did the dealer tell me that the satnav would not access full UK postcodes. It will not accept the last two letters, which means you "arrive" anywhere within two or three miles of your destination.
Citroen UK has been unrepentant, saying "we think the four-digit search facility is enough to help you find your way to the vast majority of places." I do not think that it is fit for purpose for sale in the UK market. Do you think that the Small Claims track of a County Court would support this view, if so should I cite the franchise or Citroen UK?
Citroen UK has been unrepentant, saying "we think the four-digit search facility is enough to help you find your way to the vast majority of places." I do not think that it is fit for purpose for sale in the UK market. Do you think that the Small Claims track of a County Court would support this view, if so should I cite the franchise or Citroen UK?
Asked on 14 March 2010 by KF, Bedford
Answered by
Honest John
Mercedes owners have a case where their cars are fitted with HD 'Command' satnav systems that can be programmed to take 7 digit UK postcodes but do not necessarily come out of the factory in cars destined for the UK programmed that way.
Buyers have every right to demand they are reprogrammed as the systems are "not of satisfactory quality" otherwise. But where a system is not capable of being programmed to UK postcodes and instead only works by full addresses, that is different and a much more difficult case to argue.
Buyers have every right to demand they are reprogrammed as the systems are "not of satisfactory quality" otherwise. But where a system is not capable of being programmed to UK postcodes and instead only works by full addresses, that is different and a much more difficult case to argue.
Our honest used car pricing is a little bit different to all the others. You can get to our values through make or model - you don’t have to follow a prescribed route. Plus, it’s live, which means we can react to changes in the market quicker than any printed price guide.
Honest Used Car Prices
From which small car to buy at which price point to the best UK-built cars, our Top 10s have the lot. Click now for your shortlist.
Unsure of what to buy? Our Top 10s are here to help you....
Dear Honest John,
Please help me choose my next car. I would like it to have:
Please help me choose my next car. I would like it to have:
Similar questions
When I turn on my sat-nav it keeps coming up with a message 'please insert original data carrier'. This only happens when it is cold. It works okay when the weather is above 4 degrees c.
My sat-nav on my BMW X5 SE 2009 model only accepts four- or five-digit postcodes in the UK. Works superbly in France, but useless in the UK. Is there an upgrade that I can load to bring it up to the latest...
Related models
.jpg?width=115&height=75&rmode=crop)
Very comfortable, fantastic all-speed refinement, lots of interior space, well equipped from mid-range upwards.
Elsewhere on 
.jpg)
