Is it common for the Volkswagen sat nav system, as fitted to my 2010 Golf GTI, to malfunction?

I have a Golf GTI bought in March 2010 with Volkswagen satnav installed. It worked fine until a couple of months ago. At that time the direction arrow on the map went adrift. Often it was miles off the road I was on. Its got worse and often defaults to Regensburg in Germany. Yesterday, whilst on the M11, it had me somewhere in the English Channel. Even when it locates the right road (more or less) it rarely follows it, ploughing across the countryside or through houses. Volkswagen has replaced the aerial but its not made a difference. Now they want the car in to try the disc. Have you had anyone with a similar experience?

Asked on 24 December 2010 by JB, Norwich

Answered by Honest John
A satnav is a computer containing digitised mapping on a DVD Rom, an SD card or a hard disc, combined with GPS to show you where the car is on that digitised map. In bad weather or in towns with high buildings the GPS might not be able to see the three satellites it needs to see to position you, so the computer has to make a calculation. I would guess that is what is happening in your case. So I'd be looking at the GPS aerial.
Similar questions
I have a 2008 Mercedes-Benz ML 420CDI, which has had an intermittent satnav function for several months. After prolonged diagnostic testing at the local MB dealer they replaced the antenna at considerable...
My Citroen DS4 is equipped with a navigation system that displays the speed limit of the road on which I'm driving, but only on about 5 per cent of roads. Surely it should be possible to achieve this on...
When the cruise control on my Volvo XC70 is set at 60mph the TomTom says I am doing 58/59. When setting the cruise control to 61mph TomTom says I am doing 60. Which is likely to be more accurate, please?...
Related models
Comfortable and quiet on the move, enjoyable to drive. Nicely trimmed with great attention to detail. 1.4 TSI sweeter to drive than a diesel.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer