Bill quality

The ABS warning light on my 2007 MINI Cooper recently lit up. I contacted Westerly Exeter, the supplying dealer, who gave advice and arranged for the car to be seen very promptly. When I went to pick up the car I was told the DSC control unit had failed. However I was delighted to be informed the cost would be covered under 100% MINI Goodwill even though the car was two months out of warranty. This gesture and prompt courteous service reinforces my brand loyalty to MINI. Well done Westerly.

Asked on 19 September 2010 by PH, Budleigh Salterton

Answered by Honest John

It's interesting that BMW/MINI uses a repair for this very common fault, rather then replacing the entire ABS/ESP module at enormous cost as required by VAG. VAG now seems to be increasing its goodwill contributions towards this repair.

Tags: technical issues warning lights abs owning

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