How do I prove my car has been serviced correctly?

My 2020 Volkswagen Golf SV Match, in common with many other makes nowadays, does not have a service history book.

I bought it nearly new from Arnold Clark with several thousand miles on it when it was about six months old, together with one of their three-year service plans which covered my VW’s three-year guarantee period. If I have a warranty claim VW will want to know that the car has been correctly serviced but how do I prove that when its service history won’t be on VW’s database?

Now that VW have abandoned service books everything goes on their computer so how does anyone have anything to prove their car’s service record, especially the likes of myself, when I used Arnold Clark? Presumably they will not have access to VW’s computer records so how do I keep & prove my car’s service record?

Furthermore, how does anyone have a record if they use independent garages when cars are now supplied without service books for their service history?

Thanks.

Asked on 22 November 2021 by John Davenport

Answered by Dan Powell

Ask the dealer/garage that carries out the service to give you an itemised printout. You should keep these documents in a folder and also retain all receipts for servicing and maintenance work. This will give you a record of the car's history (which will be vital if you plan to sell it privately later on).

Tags: service history

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