It's impossible to contact the delay but I need to transfer ownership of a car. What can I do?
It's impossible to contact DVLA for advice. Please can you help? My mum died in May and, as her executor, I sent off (by post, as required by DVLA) the relevant part of the V5C, with a request to SORN the car. When I look online it's still registered as taxed, and is presumably still 'owned' by my mother. I now need to transfer ownership to my brother. How can I do this?
Asked on 21 July 2020 by Patricia H
Answered by
Dan Powell
The DVLA is dealing with a huge backlog of paper applications at the moment. This is because they furloughed many of their staff during the COVID-19 outbreak and were unable process the applications as normal. I would recommend making a complaint to the DVLA, as this delay is unacceptable: www.gov.uk/government/organisations/driver-and-veh...e
If you do not get anywhere with the DVLA complaint, I would recommend contacting your local MP. They will be able to refer your complaint to the Parliamentary and Health Service Ombudsman.
If you do not get anywhere with the DVLA complaint, I would recommend contacting your local MP. They will be able to refer your complaint to the Parliamentary and Health Service Ombudsman.
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