My new car didn't come with a service book. Is this normal?

I’ve just bought an ex-demo Ford Puma and there’s no service book. The dealer says it’s all on the Ford database and they don’t come with them anymore. Is this correct?

Asked on 27 May 2020 by primus 1

Answered by Dan Powell
This is becoming increasingly common, as service histories are digitalised. That's why it's more important than ever before to keep a history file for the car with all of the relevant receipts and prints outs. The dealer should be able to provide an itemised job sheet for the car's service, which you can keep.
Similar questions
On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...
I bought a 2019 ex-demo Nissan Qashqai with 250 miles on it last October. It now has 1622 miles on the clock. The dealership called saying I need to have it serviced as it is now one year since it was...
Are dealers' ex-demonstrator cars a good buy?
Related models
Fiesta-based crossover is excellent to drive. Surprisingly practical. Generous amount of standard equipment.


Value my car