Vauxhall zafira - AA Warranty

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Fri 7 Sep 2012 21:12
Vauxhall zafira - AA Warranty - leea55

I brought a vauxhall Zafira B on the 11/08/2012 and whilst paying for the car I paid £700 for AA extended Gold Warranty. Whilst travelling home the other night 04/09/2012 I noticed a load of white smoke, I called the AA who said I had to take the car to a garage that they recommend (halfords in Hemel Hempstead).

I took try car to them to be told hours later that they don't have the facilities to diagnose my car and to take it either to a diesel specialisted or to a main dealer. I called AA to be informed that they would only pay £39 per hour labour (If labour costs mor, i will need to pay the extra) and then with what ever the diagnoses is they will only pay for aftermarket parts (unless I want to pay the extra for the original parts).

The AA recommend that I do not really use the car as this would make warranty void as driving the car could cause more damage and that I'm now the one that has to find a specialist to fix my car.
So currently I have a car that I can't use, AA reconmended garage that can't fix my car and a £700 warranty that is not worth the paper it is written on

I really dont know what to do now for the best.

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Fri 7 Sep 2012 21:22
Vauxhall zafira - AA Warranty - Falkirk Bairn

If you bought from a dealer, they are liable........the Ins Warranty is in addition to your rights

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Fri 7 Sep 2012 21:28
Vauxhall zafira - AA Warranty - leea55

Thank you

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Fri 7 Sep 2012 21:29
Vauxhall zafira - AA Warranty - gordonbennet

FB is spot on, you've only had the car a month, get onto the dealer to sort it out.

Not looking good for the warranty so far whatever hue or tint it might be, bet they didn't broadcast from the top of Snowdon about the £39 per hour max before you paid did they....the devils always in the small print.

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Sat 8 Sep 2012 13:53
Vauxhall zafira - AA Warranty - bonzo dog

Hi leea55, the simplest thing to do is to contact the dealer you bought the car from & tell them that as the car has developed a fault in such a short time after purchase that you want them to fix it or refund you your money in full.

You also need to complain to the dealer & AA warranty that you were not informed about the max labour rate (assuming you weren't of course).

Good luck

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Sat 8 Sep 2012 17:08
Vauxhall zafira - AA Warranty - Armitage Shanks {p}

The AA Policy T&Cs will have clearly stated the labour rate on Page 4, Para 13 (b), ii ISTR!

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Sat 8 Sep 2012 19:07
Vauxhall zafira - AA Warranty - madf

The AA Policy T&Cs will have clearly stated the labour rate on Page 4, Para 13 (b), ii ISTR!

RTFM is possibly the best acronym ever invented.

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