I am usually quick to criticise main dealers simply due to the prices they charge, and the fact that I have been working on cars for over 30 years.
That said, the 2 dealers we use - Ford & Audi have been generally good, the latter excellent albeit at a price.
Dealers are staffed by human beings, and if run badly with poor leadership and supervision in the workshop, this stuff happens. If only there was a way to instill pride in the work the people who service cars all could be rosy again, but unfortunately dealers have a culture of extract the max from the customer and put little back into their people both financially and morally.
I think it is the volume brands ie VX, Ford, Renault etc which have the greatest swings in goodness vs badness.
Edited by Roly93 on 27/05/2012 at 15:06
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