I recieved my brand new BMW on Thursday evening, on the way home, I noticed the the speed dial wouldnt move passed 29mph, even though I was driving faster.
I called up the dealer, who told me to test it again in all the modes, which I did, and noticed I was doing 40mph and the dial would show 20mph.
We called up again, and said this is unacceptable, I had children in the car, we have speed cameras, and it is unsafe to travel with the car. I said I would bring the car in the following day. The service department said they had no availability until Wednesday,m which I said was not happening, and I wanted it fixed asap. upon 10 mins of ranting and raving, they agreed to let em bring it in on friday morning. As I was at work, and the only one under the insurance policy, this was a hugew inconvenience. Having added him on, he went to the dealer and they gave him a courtesy car.
I recieved a call later saying we could keep the car until mine was fixed , which would be late the following week, as the car was new, they had no parts, hence had to be ordered. Upon thinking further and talking through with collegues, I realised I was not confident in having the same car, and wanted a replacement.
I origionally wanted to buy the Alfa Romeo, and due to the reliability we decided to go with the BMW. This has not proved well so far. I explained this to the dealer, and they said inorder to refuse the car they have 3 attempts to fix the problem before they can decide to take it back.
Im not confident and happy with taking the car back now, as I cant afford having more problems with the car, and Im upset that I have paid 22K for a car for a fault. if i wanted a car with a fault, i could have had a second hand car.
I would appreciate any advice you could give in rejecting this car, as I am desperate for a replacement.
thanks
Dipz946
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