Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Now look here you chaps. I just bought an 06 Grand Cherokee from a national dealer franchise (not a Jeep franchise) for what I thought was dashed reasonable money, about £8800. I've bought from them before and been very happy with prices and service (Parkers said the trade-in value for my Jeep was about £8500).

I didn't bother forensically examining the car before purchase (yes yes I know I should have) but the other day while driving I felt a draught on my right arm. I opened the door and at about elbow height the rubber seal has completely worn away/perished/both.

The driver's door does not fit perfectly and looks like it has very slightly "dropped". You can push it into place but it comes out again. Other than that, the car is great, and feels 100% solid.

Oh yes another thing - there was only one key.

Now the thing is, if I'd been awake I should have seen these things for myself and either asked for them to be fixed or negotiated more money off. Is it unreasonable IN LAW for me to go back to them now? No moralising please, it's too tedious for words. Anyone know the LEGAL position? If the faults had been hidden then I'd be on solid ground I think, but these were visible, even if they weren't pointed out. Or, here's yet another thought, is it an easy problem to fix and not worth getting my panties in a wad over?

Thanking you.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - gordonbennet

From the sounds of it the driver door hinges have worn, seeing as the vast majority of people including modern mechanics haven't the foggiest idea what an oil can is or what it does this is hardly surprising....spraying some white grease from 6 ft away onto the outside of hinge is of no use to man or beast, but it reassures the buyer for some unknown reason.

I think you needs to investigate a new hinge or possibly two, now whether these are nice easy (at a price) bolt on jobbies i do not know, some cars the hinge is welded to the A pillar and/or the door, so unless the pin is the only thing worn and replaceable, possibly a special tool needed to get it out, big hammer and drift, this could be a more involved job than at first it appears.

Wouldn't be the first hinge i've drilled out and fitted a bigger nut and bolt through as a proper hinge.

Door hinge hasn't come loose and just needs the bolts tightening i s'pose.

New door seal, remove old one and glue in the new one.

Course they maye just say to you 'bring it in Mr Bananastand and we'll sort it for you', you then come on here and tell us what a nice bunch of people The Acme Garage is and we go there to buy our cars..)

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Thanks Mr Bennet. The garage said that these doors are particularly heavy and can drop slightly (not happened on passenger side though!) So maybe I'll get a mechanic to look at it and see if it just wants a spot of tightening up.

May I ask what your opinion on getting a new door seal sorted by the dealer is? It looks rather substantial and has "expensive" written on it.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - gordonbennet

May I ask what your opinion on getting a new door seal sorted by the dealer is? It looks rather substantial and has "expensive" written on it.

Like rock you mean all the way through, that'll take some doing to replicate, but if the word is only stencilled along the length of the seal then it should be easy enough to print on..:-)...

sorry i'm in a particularly strange mood at the moment, lack of sleep following a long night reaping and fixing other's lack of attention to detail.

I can't give any view as to what they should fix under SOGA or some such, but from a common sense(ish) view....

If you got the car at a 'trade' price and it's overall in good condition and was a bargain then i'd take the view that certain things would be expected to be less than perfect, or that it might need a bit of elbow grease or touching up here and there to bring it up to scratch.

If it was A1 top book, i'd expect it to be immaculate in every way.

You can only ask the selling garage, they can only say no.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

'appen you're right

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Yeah well here's another thought... I couldn't have noticed the ripped/worn seal until I drove it, because it was only after a few days' ownership I felt the draught. Which then led me to realise the door was slightly askew. Am I getting somewhere here??

Wind farms ruin lives by the way.

Thanking you

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

In a pathetic and obvious attempt to get attention I am rephrasing something here.

Bought £8800 second hand car from national dealer (with v good reputation)

Seal round driver's door found to be ripped/worn/missing in area by driver's elbow after a few days driving

Yes should have noticed it

No not pointed out during sales pitch

It's in a bit of the door bits where it's all black and dark and stuff

Can I go back and say "oi" under SOGA. This was not a "trade" deal or anything, I'm just a mug off the street..

Rather cheekily I am hoping for an HJ input, I sent him a youtube EU parliament vid which confirmed his (accurate) opinion and he expressed his gratitude, one hopes one is not betraying a confidence here. Thanking you.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - ForumNeedsModerating

I would have thought the Parkers valuation guide is entirely irrelevant here - I'm sure the dealer sold it for what they actually sell for & guides values seem all over the place to me, especially with the more 'exotic' types of vehicle.

You bought retail from an established/large dealer, you should have a minimum warranty period by law (well you did last time I looked..) & the sealing fault is not something that you could have caused, I'd have thought. The saggy door though, could be disputed I'd assume, but if they're willing to address/negotiate over that, it doesn't seem that onerous to look at the hinges at the same time. you could, if you think you got a bargain, even offer to contribute to the cost - I'm thinking least-hassle route here.

I'd go back & chat them up a bit before quoting SoGA - look happy & pleased, but mention the faults. I'm sure SoGA would apply, however, 'forcing' that compliance could mean hassle through the Small Claims court. I'd also check the Consumer direct website & helpline, maybe also contact Trading Standards for other useful background/info on the trader.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Thanks Mr Woodbines. Yes it was definitely a retail sale, there was none of this "sold as seen" business. The only snag I can foresee is them saying "but you knew it was like that when you bought it". It's not as if it's something dodgy in its guts or anything.

I think I'll consult trading standards first, don't want to go off half COCKED.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Now then now then, spoke to Consumer Direct and been told I should be on solid ground. I have emailed the dealer principal with photographs. I am now hopping from foot to foot with my tongue out waiting for his response!

Woman on the phone at the dealer said "you are covered for three months after purchase".... How can they be so ignorant of the law? When I was shopping round NOT ONE dealer knew of the 6 months SoGA rules. Apparently.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Well, I hope I am not betraying a confidence here, but a certain well-known Telegraph motoring correspondent in a hat has emailed me (most kindly) to point out that I am well within my rights to have all the above-mentioned faults put right by the retailer at no cost to me. The answer is in the FAQs on this site, which I could have read myself if I had half a brain. Best news I had all day!

They have ignored me all week though. Let us see where we are next week when I get on to 'em, eh readers?

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - pd
In my opinion it depends how many miles it has done.

If it has simply worn out through use then well, it has worn out because it is a used car. If bits didn't wear out they'd be the same price as new ones.

A door seal can simply wear through use in which case it isn't really a "fault" the same way a load of stone chips on the bonnet are not.

The issue is that the SoGA act only says something needs to be satisfactory and that clearly isn't as good as a new one. Once a car reaches 25% of new price they could argue it only needs to be 25% as good as a new one.

I actually disagree with a well known journalist here and think you'd be on a very sticky wicket with a worn out door seal on an 06 plate car at 25% value. It is not as if the crank has snapped.
Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - captain chaos

My two pence worth FWIW.

Most unusual for a door to drop on a yank car regardless of age. Their barn door approach to engineering means they build things to last. Yes, the doors may weigh a ton but they have hinges to cope.

Has it been bumped and badly repaired?

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

They swore up and down it had not been bumped. The door seal looks like a big chunk has been bitten out of it. I agree I did feel like I was in a sticky wicket situation at first, but these faults weren't pointed out to me. I don't know what I would have done if they had been TBH!

OK I must go and read these FAQs and see what's what. UPDATE: the dealer has not been back in touch and as far as I remember it was monday when I emailed... with photos (it's Sunday now, for the benefit of readers in the future)

Godfrey Bloom for PM

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

http://www.honestjohn.co.uk/faq/consumer-rights/

thanking you

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - pd
The problem with something like a door seal is that it could have just worn by somebody getting in and out of the car. On a lot of cars they do. Unfortunately, that is just wear and tear and a natural consequence of buying used goods.

95% of the consumer legislation is written with regard to new goods and when applied to used goods, in particular cars, is an absolute minefield.

The dealer may well make a good will settlement but if you choose to fight it take very good legal advice on this one as I do not think it is a clear cut case (an expert may diasgree and that is who you need to talk to) before getting too involved.

A Telegraph motoring journalist may well tell you it is a guarenteed win but will he pick up the many thousands of pounds of legal bills you could be left with should you lose? Probably not!
Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

I'm willing to have a crack at small claims. I got through to the dealer principal today and he was all "ooh ooh dear me let me consult my emails and I'll get back to you" but no call yet. I think the point is, the faults weren't pointed out to me at all by sales. I know they were "hiding in plain sight" ie if I'd examined the car properly but I only noticed when I drove in a t-shirt and I felt a blast of icy wind on me arm!

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - pd

Fair wear and tear as an integral part of the legislation. All the dealer has to do is demonstrate that a door seal wearing out from people entering and exiting the car is a fair thing on an 06 plate car.

It is not necessarily a "fault" and the dealer is under no obligation to point it out to you.

The issue is you are gambling with what is "satisfactory" on a used car and that tends to mean it starts, stops and goes in generally the correct manner and in a safe way.

Were it belching out smoke, missing 2 gears and pulling violently to the left you'd have a very tight case but be careful of landing yourself with a load of legal fees before taking proper advice.

You might be able to do it on the cheap, but the dealer probably has insurance cover for this sort of things which will go and employ a load of very expensive legal specialist bods who if you lose will in turn sue you for costs.

All I am saying is take some proper (i.e. not internet forum) advice before going all guns blazing or negoatiate a sensible ex-gratia payment from the dealer or something.

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Time to run up the flag and get out your trumpet. New seal and door re-hang tomorrow. Cost to me = £ZERO. Thanks and praises to HJ and let us name and acclaim the dealer, Evans Halshaw of Preston. They agreed without a murmur. Benefit of the doubt, maybe they didn't spot the faults themselves.

Great fun, eh readers?

Jeep Grand Cherokee - what can I reasonably expect the dealer to fix? - bananastand

Just in case the wording there was a bit confusing...

The garage have agreed with no argument to fix the door and seal at no charge.

Ta HJ