Hi scot22 i came across the review by a customer pointing it out to me so i felt the need to defend my corner.Had i' d actutally done something wrong i would understand but some people read these reviews and judge your business from them. On other websites people have written excellent reviews which make me proud.I ve built up a business over the last 5 years through being honest as i can and working hard it s just not nice hearing negative opions especially from people who have not purchased or dealt with me.

Thanks Almondo for your response. I know a number of small businesses and fully appreciate what you have said.

Avant - Fair and impartial moderating : Five stars

I'm always slightly wary with 'poor' customer reviews online, and very aware that some people want to pay 'heavily-used-fiesta' money, and expect something completely unrelated to that price paid.

I also know that 99% of satisfied customers will not leave a review on one of these review sites. Be honest, if/when you've bought a car - and if it's all working fine - do YOU leave reviews ? I certainly don't. After all, I bought a car, it works (as expected), so what is there to say !

So the occasional poor review is, to me, just background 'noise'. Sell enough used cars, and sooner or later you'll get one of those 'gripers' through the door, or you'll sell a lemon. Sod's law states that you'll sell the lemon to the griper !

If there are a lot of poor reviews, then it's another matter, of course ...

WARNING: Don't waste your time and energy. My experience was of extremely poor customer service, unprofessional conduct, and disorganized. I phoned and booked an appointment to view and test drive a Honda Jazz with Loretta for the following day. I informed her of the times I would be arriving and she took down my name and mobile number.

I made a long journey to get there the following day at the agreed time and spent a fair amount on travel as my current car is off the road plus I was so positive about my car of choice and the car dealer, that is until I met Ray, Loretta's son. He informed me that the car had already been sold, fair enough, someone had got there before me, however they did not even have the common courtesy to call me and let me know the car had gone, after all what was the point in taking down my name and number???

Ray offered to sell me another Honda Jazz at the same price, my spirits lifted as I'd already transferred the money into my Current Account certain I was buying the Honda that day on a debit card. However the mileage was 20,000 higher than my first choice Honda which was 70,000. I said the mileage was too high for me so I wasn't interested.

Instead of respecting my choice and perhaps showing me some other buying options with my preferred mileage, Ray agressively said, "Why not?, its only 20,000 miles more", then condescendingly, "You obviously don't know anything about Honda's". (me being a silly little woman of course). I very calmly told Ray that I'd made a long journey, had just come from work, spent lots of money to get there and that, "I didn't want to be spoken to in a disrespectful manner", but instead of honouring my 'little woman' wishes he began to argue aggressively with me.

(Edit: welcome to the forum, but I've had to delete some of this as we have to be careful on a public forum not to be defamatory.)

Edited by Avant on 17/10/2015 at 22:40

Not sure, but time to close this thread I think.