Have you got a written quotation from Ford with their diagnosis on it.

You are normally told that the fee is non-refundable before going ahead.

Consider that you had a lucky escape and smile.

Interesting, they didn't give a written quotation, I will ask them to send this.

I am quite happy to pay somebody for diagnosing a problem, if indeed that diagnosis is reliable and accurate.

If in this case it seems to have been made in error, they should not expect to collect a fee, when they are in effect in breach of the contract. Telling porkies about what work is needed is quite a serious matter.

If I had paid somebody to cut my grass, and they had not done it, clearly they could not expect to recieve payment.

I'm going to sleep in it and take it up with the garage tomorrow.

I'm going to sleep in it and take it up with the garage tomorrow.

Surely your bed would be more comfortable than a Mondeo? Ha!

Go for it, there's too much of this going on in the name of "up-selling" and target chasing.

Trading Standards doesn't really have any teeth, but a good letter to the Service Director or dealer principal would be worthwhile.

There's always the consumer programmes on BBC (Watchdog, Don't Get Done etc) if you get fobbed off.

Yes sorry I meant Sleep on it.

The Aircon Specialist has happily put in writing that they have carried out all possible inspections and been unable to find any fault with the condenser. I specifically told him that the diagnosis given was that a new condensor was needed, and he could easily have fitted one and charged me for it, but has chosen not to do so.

The Ford Guy actually told me that " as fast as they were able to put gas in, it was coming out "

The Aircon Guy has absolutely nothing to gain by telling me that he's fixed it, if there is an obvious problem with it.

Think I'll run it for a few days and see how it goes.

Makes me very angry to think that Ford would have been happy to take £480.00 off me if the problem was not really present.