Ask Honest John

Most recently answered warranty claims questions
I have a car that is 17 months old. I've owned it since new and covered 8000 miles in that time. A month ago, the car developed a gearbox grinding/crunching. The dealer diagnosed a problem with "first...
The air conditioning on my 2021 SEAT Tarraco recently stopped working. I took it back to the dealer that sold it to me and was informed that air conditioning only carries a six month warranty. Surely in...
I bought a low-mileage three-year-old Volkswagen Polo from a Volvo dealership in Yorkshire. I was told it was covered by a warranty. As I live in Sussex I asked whether I would have to bring the car back...
My 2018 1.5 EcoBoost petrol Ford Kuga has been with the dealer for four weeks waiting for a new engine to be fitted under warranty. I reported it was using coolant with no visible signs of a leak. They...
My wife's Kia Picanto has just failed its MoT due to the airbag warning light remaining on. The car is two days out of its seven-year warranty, and has 26,000 miles on the clock. I have spoken to the...
I have a 2019 Renault Captur 1.5 dCi. I bought it with 11,000 miles on the clock in July 2020. Recently, I had it serviced at an independent garage. The garage performed an engine flush as part of the...
I have Range Rover Evoque which is 18 months old. A few months ago I noticed the front lower panel was peeling badly. I took it to my local dealer, where I purchased the car and was told it was wear and...
I own a MINI Countryman - which I purchased new in September 2017. As well as the usual warranty, the paintwork is guaranteed for three years. The car is garaged and kept in pristine condition. Two weeks...
My 2018 Audi SQ7 is now on 28,000 miles. It has no air conditioning. When I start it, the light on the A/C button is initially on but goes out a few seconds later. After much chagrin in trying to get Audi...