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My Mercedes-Benz GLC has a steering problem - what do I do?

My Mercedes-Benz GLC Coupe 220d is crabbing in reverse. I read with interest that I am not alone and that this is a common problem with this model. Mercedes have tried it on with me saying I should pay for winter tyres as recommended in the handbook which incidentally is only online. I believe the dealer has a duty of care to advise me of this but he didn't and now tells me it's between myself and MBUK. What can I do?

Asked on 30 December 2016 by Mark Peters

Answered by Honest John
He's got that wrong. He sold you the car. You paid him. He's the "supplier". So it's between you and him. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Cold-snap snow-how: Advice on coping with the freezing weather, including videos, facts and winter driving advice.

Honest John's Guide To Winter Tyres
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