Part failure - should the dealer replace FOC? | Ask Honest John

Part failure - should the dealer replace FOC?

I had a replacement central locking pump fitted to my Mercedes-Benz SL55 AMG by a local authorised dealer. However, after just eight months, the part failed again. The dealer is now refusing to replace it under their genuine parts warranty as they claim that it has failed due to water ingress.

Water was found in the boot but they are only surmising that this water caused the failure. They told me they do not have authority to open the pump and refuse to send it back to Mercedes-Benz for them to make an accurate assessment. Do they not have an obligation to prove that water ingress caused the pump failure and not just surmise that it did?

Asked on 22 January 2015 by rbailey28

Answered by Honest John

It is highly likely that water ingress caused the second failure because these cars are notorious for this.The question for you to ask is why didn't they fix the water leak when they replaced the pump?

Tags: dealer warranty technical issues

Similar questions

Are the known tyre sensor faults on my Renault Clio grounds for it to be replaced?

I have a 2015 Renault Clio with approx 18 months warranty remaining. I've had persistent trouble with the tyre sensors malfunctioning and have had three new tyres already. The dealer says it's a fault...

My new Peugeot Boxer has already had two mechanical issues - am I entitled to any compensation?

I purchased a brand new Peugeot Boxer from a main dealer in May 2016. In June, it started to have a slight hesitation which has now worsened and makes me feel as if it might come to a complete stop at...

Ford Fiesta won't go into reverse - is the gearbox on the way out?

Five months ago I bought a 2013 Ford Fiesta 1.25 petrol. I'm only 18 years old and the car was sold with 33,000 miles on the clock and a six month dealer warranty. I have noticed reverse is difficult to...

Related models