My wife recently bought a low mileage used Volkswagen Golf automatic from Partingtons of Woking. We were very impressed with the pre-handover service received, with various items such as broken wing mirror glass, electric mirror switch and bumper strip being replaced. Also a couple of small scuffs were repainted. The car was also serviced including an oil change. We were also told before purchasing that a first class six months warranty would be included. However, when I checked the ‘Warranty 2000’ schedule I was surprised to see that the maximum per claim is only £300 with a £30 excess, which works out at £270. In the warranty booklet it states that “in conjunction with Warranty 2000 your vehicle is protected against major mechanical breakdown.”

I cannot see how this would be possible with such a small maximum claim. I have left phone messages for Kevin Partington so that I can question this, but he has not replied so far. I also phoned ‘Warranty 2000’, but they did not want to help in any way, only to say that it is a dealer matter. What would be the best course of action to take?