What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

My dealer damaged my car, what can I do?

I left my car at a Kia dealer for around 4 weeks so they could replace EV motor and transmission under warranty. When I collected the car it had damage to the front bumper. I duly complained on the spot and they are not admitting liability until they check CCTV. If they do not admit it was them, what can I do?

Asked on 31 January 2024 by David Knollman

Answered by David Ross
If the dealer fails to accept responsibility for the damage, we would suggest contacting Kia UK, the garage's insurance company or the trade body if the dealer is a member, such as the Motor Ombudsman or Retail Motor Industry Federation. It is possible that another customer damaged the car while it was parked on the dealer's forecourt, so they may not be aware that the damage had occurred.
Similar questions
I rent a garage from a local housing association and I park my classic Saab 900 in there. I recently visited the garage to find that they had replaced the roof without informing and with the car in situ....
My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...
I was driving off a small private car park (which serves a Blockbuster Video store, to which I had just returned dvds) when a large, steel security gate at the end of the building, (which is supposed to...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer