Audi Q4 e-tron doesn't recognise me as the Key User - what do I do? | Ask Honest John

Audi Q4 e-tron doesn't recognise me as the Key User - what do I do?

In September 2021 I purchased an Audi Q4 e-tron 40 Launch Edition. I am very pleased with the vehicle. The only problem I am having is that I cannot get the MMI unit to recognise me as the Key User.

I have been back to the main dealer on three occasions and have been informed that this is a common problem with the new Audi Q4. They have been unable to resolve the problem as they are waiting for a reply from Audi.

I subsequently contacted Audi Customer Care and Support, only to be told they could not offer me technical advice and I should visit my main dealer where a "Highly Trained Specialist" in the service department would assist me.

I was unable to find a Highly Trained Specialist on my last visit to the dealer.

The MYAUDI app on my smartphone shows me as the Key User.

Are you aware of this being a common problem with the Q4 or am I the only one?

If the issue cannot be resolved do you suggest I write to Audi HQ in this country?

Asked on 10 November 2021 by Phil Bass

Answered by Russell Campbell

We're not aware of this particular issue, but we have heard of various problems with infotainment screens in new Volkswagen Group cars.

In the meantime, I'll add your report to our Audi Q4 e-tron review, but a good-natured letter to Audi UK clearly outlining the problem won't do any harm. I would advise mentioning the issue in an Audi forum – you might band together a group of people who have suffered the same issue, which will add weight to your letter.

Tags: technical issues car problem

Similar questions

Excess wear on inside of both front Tyres

Recently bought this car from Lookers garage. When had a puncture garage told me the front tyres were worn specifically on the inside - Tracking tested, balancing and allignment all ok when tested. Returned...

What would cause a sudden power loss in an Audi Q4 e-tron?

My daughter's Audi Q4 e-tron lost power suddenly on the M1 where there was no hard shoulder and an HGV immediately behind her. Thankfully she and her baby suffered no harm. Is this a known issue with this...

Will my car's infotainment system still work if I refuse the software update?

I have been quoted a high fee for an infotainment software subscription on my Dacia Sandero. Will the system and reversing camera still work if I refuse the update?

Related models

Audi Q4 e-tron (2021 on)

Superb, premium interior. Loads of space. Generous equipment levels across the range. Most efficient models can officially travel 316 miles between charges.