How can I dispute an insurance write-off?

A car reversed into my son's motorbike while waiting for traffic to move and my son's bike sustained fairing damage
After six weeks in the insurance compound, the insurance company considered the bike a write-off.
We bought the bike back but every time I call the insurance company to dispute their classification they refuse to put me through to the assessor.
What can I do?

Asked on 29 October 2021 by Radwan Labban

Answered by Sarah Tooze

I am not sure what write-off category your son's bike has been classified as - there are various ones which will affect whether the bike is repairable.
I would advise getting an independent assessor to inspect the bike.

Tags: insurance write offs buying a write off

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