Enter Honest John's Kit Competition An awesome prize is up for grabs every week | No thanks

Warranty Direct Lists its Most Reliable Used MPVs and SUVs

Published 28 July 2014

Excluding cars still on 5 and 7 year manufacturer warranties, Warranty Direct lists the MPVs and SUVs on which it has had to pay out the least.

So, with the KIA Carens, Toyota Verso remaining under manufacturer warranties, the MPV on which it has had to pay out the least in aftermarket warranty claims is the original 1997-2008 Citroen Berlingo Multispace.

Similarly, excluding the current KIA Sportage, current Hyundai ix30 and late previous model Toyota RAV-4, the SUV that cost Warranty Direct the least is the Suzuki SX4.

Warranty Direct analysed data from more than 50,000 live policies to compile a chart of its best-performing MPV and Crossover models.

Warranty Direct’s unique Reliability Index (www.reliabilityindex.com) takes into account factors such as how frequently a car breaks down, typical repair costs, how long it takes to fix and average age and mileage. The lower a car’s Reliability Index, the more reliable it is.

According to the figures, Warranty Direct's best-performing MPV is the 1997-2008 Citroen Berlingo Multispace, with fewer than two in 10 models experiencing a fault in any given 12-month period.

Citroen has three entries in the MPV reliability chart as the huge-selling 2000-2010 Xsara Picasso ranks third and the current Berlingo Multispace eighth.

Ford also has a trio of entries in the MPV top 10. The current Ford C-MAX (only our of manufacturer warranty for a year) takes the runner-up spot and its predecessor, the 2003-2010 Ford C-MAX, is ranked ninth. Tenth place goes to the 7 seat Ford S-MAX.

WARRANTY DIRECT'S MOST RELIABLE FAMILY MPVS

RANK

MAKE

MODEL

PRODUCTION

RELIABILITY INDEX

AVERAGE REPAIR COST

1

Citroen

Berlingo Multispace

1997 – 2008

37

£199.54

2

Ford

C-MAX

2010 –

49

£288.54

3

Citroen

Xsara Picasso

2000 – 2010

52

£215.34

4

Chevrolet

Tacuma

2005 – 2008

55

£482.62

5

Renault

Scenic

2003 – 2009

70

£285.93

6

Skoda

Roomster

2005 –

75

£365.94

7

Citroen

Berlingo Multispace

2008 –

84

£276.47

8

Fiat

Doblo

2001 – 2010

102

£262.49

9

Ford

Focus C-MAX

2003 – 2010

106

£315.25

10

Ford

S-MAX

2006 –

109

£401.15

Suz SX4 2010 F34 2 700

Only vehicles still available new as recently as 2007 were included in Warranty Direct’s analysis and Japanese brands dominate the top of the SUV chart. Suzuki took top spot with the SX4 crowned the most reliable high-riding, two-wheel drive model. With the lowest breakdown rate and average repair cost in its class, the Suzuki SX4 finished comfortably ahead of the 2007-2013 Nissan Qashqai.

The closely-related 2005-2010 KIA Sportage and 2004-2009 Hyundai Tucson fought it out for third place.

WARRANTY DIRECT'S MOST RELIABLE SUVs

RANK

MAKE

MODEL

PRODUCTION

RELIABILITY INDEX

AVERAGE REPAIR COST

1.

Suzuki

SX4

2006 –

24

£182.87

2.

Nissan

Qashqai

2007 – 2013

68

£343.51

3.

Hyundai

Tucson

2004 – 2009

69

£226.36

4.

Kia

Sportage

2005 – 2010

93

£299.21

5.

Toyota

RAV4

2006 – 2012

106

£432.82

6.

Ford

Kuga

2008 – 2012

129

£379.93

7.

Volkswagen

Tiguan

2008 –

170

£320.81

8.

Vauxhall

Antara

2007 –

230

£414.66

Buyers torn between the practical nature of a family MPV and the rugged appeal of an SUV should take note that the top-performing MPVs in the chart logged an average Reliability Index of 73.9, compared to 111 for their taller-riding rivals.

This trend was also reflected in other areas of the study - average repair costs for models in the MPV list was £309.33, compared to £349.40 for the best of their SUV counterparts.

When it comes to individual faults, MPVs are most likely to suffer from electrical gremlins, accounting for an average of 29.6% of faults, while SUVs are most commonly afflicted by axle and suspension issues, responsible for 28.3% of faults.

More information can be found at Warranty Direct’s www.reliabilityindex.com  website.

Warranty Direct (www.warrantydirect.co.uk) is the UK’s leading direct-to-consumer FCA regulated insurer for car, van and bike mechanical and electrical failures, with automotive cover starting from as little as £15 a month.

Comments

EndlessWaves    on 28 July 2014

I'd definitely recommend that statistical training course.

Let's look at the Brilliant Berlingo Multispace's fault breakdown:

Air Conditioning0.00%
Axle & Suspension25.00%
Braking System5.00%
Cooling & heating system15.00%
Electrical45.00%
Engine5.00%
Fuel System0.00%
Gearbox0.00%
Steering System5.00%
Transmission0.00%

Anything strike you as odd? Here's the Suzuki SX4 for comparison

Air Conditioning0.00%
Axle & Suspension58.82%
Braking System0.00%
Cooling & heating system5.88%
Electrical11.76%
Engine0.00%
Fuel System0.00%
Gearbox0.00%
Steering System5.88%
Transmission17.65%

Those numbers aren't rounded to the nearest 5% as you might expect at first glance. They're completely accurate because they're basing the reliability index and average repair cost on just twenty faults - 1/20th is 5%. Someone gets a two grand bill and suddenly the 'average' repair cost shoots up by a hundred quid.

It's less obvious for the Suzuki SX4 but the recurring 588 might give you a clue. 5.88% is 1/17th and all of the other numbers are multiples of that - the Suzuki data is based on an even smaller number of just 17 reported faults.

With numbers this small the error bars are going to be huge. A big fault in one single vehicle would cause the model to drop several places down the table. It may be that it's too much affected by simple chance to get much useful data out of it at all and they're certainly not numbers that should be quoted to pennies and single decimal places.

Gadgetman!    on 28 July 2014

We may look at the 'Reliability Index'...
'only when we have data for at least 50 vehicles will we display the results'...

So, they may have registered only 20 cases for the Berlingo MkI/II (MK. I up until 2002, then the 'Facelifted' Mk. II until 2008), but they have a list of at least 50 in their register.

That means that 30 out of 50 never had a breakdown that was reported...
I can live with those odds...

Incidentally, parts for the berlingo are cheap because it shares a lot of parts with other models, and they're generally not that difficult to fix, either. (Unlike some cars where you have to remove the front wheels just to replace a bulb... )

The faults...
Axle and suspension... Thats the rear torsion bar snapping(easy fix), front spring shattering(messy, but not all that difficult, and still, cheap parts), or the rear axle failing. It's only the last one that really costs serious money, and that isn't a sudden occurence, so won't be reported as a breakdown. (Refurb axles are available, also)

The Heater... A lot of the older Berlingos doesn't have AC...
What they have, though, is a rheostat that wears out and finally fails after many years. Not all that expensive to fix, either.

Two most common electrical faults are the wires to the seatbelt tensioner(contacts corrodes. Causes an Airbag warning light. Fixed by reseating the plug a few times), and... yeah... The Stop light coming on all the time. Just fill the brake fluid reservoir all the way to the max. (Shoddy placement of the level sensor)

Engine...
Mine has the 1.4i, which is practically 'bulletproof' (well, not really. It's made of alumnium... ) It was used in Rallying, though. Solid...
Most problems are probably the 1.6HDi turbo failing. Yeah, that can cost a bit... And even more if the shop does a 'quickie' when replacing it. Mostly these failures are caused by using cheap oil, and running it for too long between changes. (Gunges up the channels. )

Add a comment

 

Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93

£155.08

60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.