Question of the week: Should I help someone who has broken down on a live lane of the motorway?

Dear Honest John,
"Yesterday I was on a coach in very slow-moving motorway traffic and noted three lanes of traffic also moving very slowly in the other direction on the other side of the motorway.
I noted a car stopped with steam pouring out of the bonnet in lane three of three with a worried driver sat in it.
The driver in the car immediately behind got out of his car and was running towards the broken down car.
I have thought about this since and wondered what the correct action should be taken if you break down or are behind a car that has - a potentially very dangerous situation."
- RK
Dear RK,
If you come across another vehicle that has stopped in a live lane you should not stop behind it and get out of your vehicle - instead call the police as soon as it is safe to do so.
Although you may be tempted to come to the assistance of another driver in this situation, you should not stop and exit your vehicle unless to not do so would put you or others at greater risk.
If you are driving on the motorway and your car begins to falter, your priority should be to get over to the hard shoulder, or if on a smart motorway lane one or a refuge as quickly and safely as possible.
If this is not possible and your car comes to a halt in a live lane, unless you and your passengers can get to the hard shoulder or central reservation in safety you should stay in your vehicle with your seat belts on and the hazard warning lights on. Call 999 and ask for the police immediately.
How do I know when do the restrictions on smart motorways end?
