They're on the list because they're recommended by users.
Isn't that the flaw with the "system" ? Everyone with a horror story about a dealership wouldn't have to look far to find someone else who thought they were the bees knees.
The problem with recommendations is knowing and understanding the experience/knowledge of those making the recommendation. I frequently come across people recommending a dealership but when you ask for the reasons, it's just things we should all take for granted.
It comes down to performance against expectation - it's so subjective as to be unreliable statistically.
The JD Power Reliability Survey suffers from the same problem - cheap budget brands that owners have low expectations often exceed those expectations - but expensive premium brands that owners have high expectations often dissappoint.
I don't have the answer, there is no simple one.
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