Reporting faults on the website - John Boy

If there's a way of doing this, I haven't found it.

Anyway, I'm unable to link to any of the News Top 10 topics, relating to vans and other commercial vehicles, which appear on the right of this page. I've tried with Firefox and IE.

Reporting faults on the website - MikeTorque

Reporting faults can be done via the link below :

http://www.honestjohn.co.uk/login/contact/?type=problem

Reporting faults on the website - John Boy

Thankyou. How did I miss that!

Edited by John Boy on 01/02/2013 at 22:56

Reporting faults on the website - John Boy

Sorry, Mike. I can follow that link to report a fault, but I can't find my own way to that page.

Could you spell it out for me, please?

Reporting faults on the website - Avant

Thanks very much, Mike - I wasn't aware of this link, and I've now put it up as a 'sticky' thread to save people having to look for it.

Reporting faults on the website - John Boy

So it's a site feature that Joe Public can't navigate to, except via a member's link on this particular forum. That begs the question - Is it supposed to be there at all?

Reporting faults on the website - Avant

I was just trying to be helpful ! Does it really matter such a lot how you access the link?

Reporting faults on the website - John Boy

No, of course not, but it doesn't seem to be available to Joe Public who doesn't know his way around the website.

Reporting faults on the website - MikeTorque

John Boy, thanks for letting us know this is an issue that required action.

Avant has now made the necessary contact info available via an easier to find link as per the link below. It's directly accessible under the "Motoring discussion" section via header "Reporting website faults or problems".

http://www.honestjohn.co.uk/forum/post/index.htm?t=99411

Avant, it's also worth considering adding a link to this same info under the "Technical matters" section as logically I can see people would look under that section if they were looking for somewhere to log a possible site issue. Thanks.

Reporting faults on the website - John Boy

Yes, I spent a long while going round in circles, trying to find a way to report the fault, before I posted here. This is a really good motoring website and it would be an awful shame if a newcomer had the same problem and gave up in frustration, never to return.

Reporting faults on the website - Brit_in_Germany

There is always the "contact" button at the bottom of the page.

Reporting faults on the website - John Boy

I don't really want to pursue this, because it seems to be difficult to point out a shortcoming of the site without appearing to be nit-picking, but ...

Have you tried to use the Contact button? It leads to a page which doesn't have an obvious way to report a website fault. I clicked one of the Ask HJ links and just got a list of previous questions. I've since realised that the other one gives you the opportunity to ask a question and that may have achieved what I wanted. We now know, however, that there's a separate page somewhere with the link I wanted.

As I said above, this is a great website and I'd merely like to see it easier to use.

Reporting faults on the website - Avant

Good idea Mike - I've put it on Technical and also General. I'm not in charge of the Contact page I'm afraid.