Yep balleballe has this right, main dealer is where you go to get new parts fitted till it finally works again, a good VW group indy will probably know exactly what the problem is before he touches the door card, and should be able to repair with a bit of luck.
Get it fixed soon though, if somethings coming loose it might get to the point that the door won't open at all, might mean destroying the door trim card to gain access.
edit, meself i'd have the door card off and have a look see, might only be a silly clip fell off one of the rods, you could nip the passenger door card off for pattern if things have fell off.
Edited by gordonbennet on 14/07/2012 at 09:24
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