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Jamie, have you the slightest proof for these assertions?
When I put down my BX the acknowledgemen of transfer to the scrappy was in my letterbox in under 10 days.
If I order my tax disc on line it turns up inside a week. Any delay is down to the poor postal service hereabouts.
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The only proof i have is that every single time ive had to deal with the DVLA, no matter what its for, ive had nothing but grief, problems, data entry errors, patronising call centre staff and endless delays. It really is an organisation which needs closing.
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Jamie, have you the slightest proof for these assertions?
I trust them so little that i send everything recorded delivery because it has happend more than once. Unfortunately the default answer for DVLA seems to be it's your (the customers) fault. I recently called them (after doing the online report an unlicensed vehicle form) (and nothing happening!) about 3 vehicles in the next street to where i live untaxed, and the reply was that if the vehicles were not displaying an up to date tax disc it was a matter for the police. Police oh no that will be 2 hours of form filling. (local beat bobby said phone it in , it'll take me too long) But just watch the @safety camera boys getting their overtime on their days off on the A48 at Nantycaws....I can prove the above call to DVLA from my phone bill....
ORB, wales.
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The DVLA are symptomatic of everything thats wrong with Britain today. They never take any responsibility for themselves and instantly look to pin it on the customer. The default response to all of their mistakes is 'its your fault, cant possibly be ours' and are a fine example of an organisation which employs too many people to do a simple job and ends up making a complete hash of it.
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DVLA are probably one of the most efficient departments in the UK with around 1% failure rate .The way they deal with that 1% leaves something to be desired .But to make statements without producing any facts to back them up is at the best plain stupid at the worst worse than stupid.I and everybody I know has had nothing but excellent prompt service from them with absolutely no problems ..
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Never had any problems with the DVLA.
I can ingaine many car dealers are very efficient in dealing with them but others may be very bad.
Jamie's commenst I tend to ignore... a shame as his car review was very good.
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When they have the details of 33 million motorists on their database, 1% is too much. Way too much. It should be 0%, nothing else should be acceptable.
Ive never had a prompt service from the DVLA ive always had to ring them up and argue with them to get them to do a very basic thing. And everytime i end up speaking with some obnoxious woman who seems to think someone died and made her Queen.
Every single car i sold had some sort of problem with the handover and it was always the fault of the DVLA. Everything was fine until you have to involve them. Process goes smoothly until the DVLA have to do their bit. Its quite an achievement to mess up every single task but the DVLA manage it.
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I've never had any issues with the DVLA ever. The tax office is another story.....!
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I can only think that Jamie spoke to DVLA on one of his bad days:) Revenge was a dish served cold....
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Jamie presents as a very angry person and has, over the past month or so libelled
all lawyers,
all insurance companies
and now the DVLA.
Oh dear Jamie,
Your credibility is becoming tainted
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When they have the details of 33 million motorists on their database, 1% is too much. Way too much. It should be 0%, nothing else should be acceptable.
Sorry jamie but it ain't going to work that way. Does any part of bulk commerce - banking, insurance for example get anywhere near 99% satisfaction/right first time ? You don't need to look up the answer; it's no.
Inevitably, when it comes to government regulation there's no choice to pay more (or take a quid pro-quo on another side of the deal) to get your foibles accomadated. Rules are rules and if you want them changed then you approach your MP or the Minister and make a case for their being changed.
If you have the battles you describe with DVLA then I suggest that says something about the nature of your dealings.
Edited by Bromptonaut on 17/10/2011 at 22:14
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I know it's popular to moan and complain about officialdom, but I have to say that my dealings over the years with DVLA have been fine. There was one query a couple of years ago in connection with a classic car regarding whether it was or wasn't eligible for "tax free" - it always was - and I received a swift genuine apology and all was sorted.
My view is that if you have a query/problem or even complaint with any organisation, if you approach the human front in a calm, civilised way, it is a good way to start. I.e. put yourself in the position of the person tasked with trying to help you!
I know that I am tempting providence by speaking up for DVLA, but as HJ says, given that they deal with a million plus documents a week, things are bound to go awry on occasions - often no doubt due to errors/bad writing or whatever from the customer.
No, I don't work for them!
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Jamie presents as a very angry person and has, over the past month or so libelled
all lawyers
I am a naturally cold and distrusting person i'll admit to that much. However I doubt im the first one to make a snide remark about the slippery nature of lawyers and given the salaries they're on i doubt they care what i think.
Sorry jamie but it ain't going to work that way. Does any part of bulk commerce - banking, insurance for example get anywhere near 99% satisfaction/right first time ? You don't need to look up the answer; it's no.
As a perfectionist i know better than anyone that perfection is never possible. But Amazon getting a DVD order wrong is one thing, the DVLA should hold themselves to a higher standard. The second point is the 1% they do get wrong they instantly try and find a way out of it and shift responsibility. At least if Amazon send you the wrong book they dont make it out to be your fault. The DVLA deal with their 1% failure very poorly. The difference is their 1% generally costs the public alot of money, grief or inconvenience, thats why they should be held to a higher standard.
If you have the battles you describe with DVLA then I suggest that says something about the nature of your dealings.?
Who's gunning for a libel lawsuit now? Feel free to come and say that to my face one day. I take serious objection to anybody questioning the legality of my dealings.
My view is that if you have a query/problem or even complaint with any organisation, if you approach the human front in a calm, civilised way, it is a good way to start. I.e. put yourself in the position of the person tasked with trying to help you!
I always try the nicey nicey route first but it tends to not get me very far. I got threatened with a fine for supposedly not Sorning the 406 (when i did, recorded delivery) and before i could even explain it on the phone the first sentance out of the womans mouth featured the words 'penalty', 'liable' and 'fine.' Friendly.
I know that I am tempting providence by speaking up for DVLA, but as HJ says, given that they deal with a million plus documents a week, things are bound to go awry on occasions - often no doubt due to errors/bad writing or whatever from the customer.
My writing is impeccable and nobody has ever had trouble reading my writing, and in general i dont think my literacy is in question. Thank you.
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PLEASE, everyone CALM ! (specially jamie)
I initially made a comment about an issue I had,which was that DVLA had said they had not received a change of address notification, and when I said i had proof of postage, they backed down and issued the license. My Quote "DVLA default response is it is your fault" How can it be my fault when I have proof they have received my paperwork, that was my point.
For the points about the untaxed cars it is only laughable, and if one of the moderators wants to e-mail me i will happily give them a copy of the phone bill showing the dvla number dialled, I also know my beat bobby, who is quite a decent guy.Yes, nobody is perfect, least of all me, but I raised a discussion point, (WE ARE in a motoring forum) but it isn't going to take over my life..
There have been times when things have gone right with them, but, I cross the t's and dot the i's and send it recorded delivery, which eliminates the first part of the problem, and for those who don't want to pay 75p a certificate of posting is free from your post office. Meanwhile Happy motoring to all.
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My writing is impeccable and nobody has ever had trouble reading my writing, and in general i dont think my literacy is in question.
Don't be modest and undersell yourself..
Edited by madf on 18/10/2011 at 11:14
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My word... As that well known car insurance flogger says, "calm down dear(s)"!
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My writing is impeccable and nobody has ever had trouble reading my writing, and in general i dont think my literacy is in question.
Well we normally use a capital for the first person singular, aPedantnd some of us use apostrophes in don't.
And while I'm at it, it's should have, could have and not should of etc.
Pedant mode off.
8o)
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Theres a difference between literacy and being a pedantic plank.
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From your post at Monday, 23:46 :-
>>As a perfectionist .....>>
I should have thought that a perfectionist would use correct grammar and punctuation.
The plank reference indicates the correctness of your other self description.
Guilty plea to the pedantic description, but that's a badge of honour..
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Do you want to take a wild stab at how little i care about anything you say?
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JAmie,
I didn't mean to cast aspertions on your honesty. I did mean that as a perfectionist and somebody who might be assertive you might be the sort of customer who tries to get the rules interpreted in a way that helps you. When that doesn't happen it becomes a problem.
Government should get it right first time and too often goes in defensive mode when that doesn't happen. But OTOH due process has to take it's course and procedural speed limits are usually there for a reason ;-)
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If rules appear to be open for interpretation in the first place then thats their fault, and if they are open for interpretation its reasonable to expect someone to interpret in a way thats beneficial to their intentions.
I do go by the rules, for example do you have any idea how many hoops i had to leap through to get the DVLA to issue me with trade plates? That was an interesting battle.
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You guys are hilarious! It is impossible for anyone to express their views or write anything mildly contentious on this forum without you falling out with each other!
Normally the average is the 4th or 5th response to any post.
Still, it helps pass the time during my lunch hour!
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Glad you enjoy it! I try to stop some of them from gettng personal but we have a few people who can't seem to stop it.
So in V4 Heaven lunch hour is at 10.30 pm?! I hope I go to Straight-Six Heaven where lunch is at a civilised hour.... :)
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It is good reading:)
I have to agree about DVLA though.
Ask any lorry driver their opinion of the inefficiency we experience.
Doctor informs them of a 'dubious' condition and 12 months later you get your licence back saying there is no need for it to be revoked.
Send a licence off for renewal, always keep a copy of it before you send it.
So many lorry drivers get theirs back with LGV classes missing off them and it's never DVLA's fault.
Friend of ours had a full motorbike licence for 15 yrs when he was stopped by an unmarked police car on his way to work for a 'chat' about his speed:)
Plod checked his licence and found NO motorbike category on it ( it had been sent back for a change of address 2 years earlier).
The bike was impounded there and then, another rider had to be insured to collect it and the bill was £290 for storage for just a few days
12 months later and almost a £1000 lighter he has just completed his CBT, Direct access and got his test passed again.
The copper felt that sorry for him and tried to help with DVLA but the denied having any previous records. He decided NOT to do him for speeding though.
DVLA are right, unless you can prove they are wrong.
Pat
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Tax disc bought on line today. Lost the reminder so had to start from V5.
The only painfull bit was entering my bank details.
Excellent service and I said so on the user survey at the end of the transaction.
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I've always found them very good to deal with, no issues ever, always very helpful on the phone, no problems with post and have ordered my Tax Disc online for the last 3 years with no issues. There seems to be a lot of sweeping statements being made on this forum recently....
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It is not like me but I am down the middle on the DVLA issue.
Went to Coleraine sommat to do with taxing the car for the wife, but had forgotten the insurance docs, I suggested since i could/should have filled it in online that the lassie at the counter could therefore access my insurance details on line, like they would do Iffen I had of done it online
no can do Sir!,
I managed to be barely Civil ( realizing it was my fault after all etc) but even so GErrrr, blood pressure through the roof.
Now the licence renewal bit, happened to an Ex RUC mate had the bike licence for years, & sent it in for routine renewal, came back without the motorbike entitlement, he somewhat mischievously phoned & queried re the missing entitlement....., no Sir you did not have that entitlement on your old licence etc etc.
Then the bombshell.....but i kept a photocopy, could you perhaps explain the discrepancy?
I was shocked when he told me that story.
But then a mate who I know through a roundabout connection works there (the DVLA) and hates it, especially the lying/ fraudulent /abusive customers, but also the soul destroying repetive nature of most of the job.
cheers
M
Edited by dieseldogg on 02/11/2011 at 16:45
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DD, I tiake it from your post that your in NI rather than GB.
Is vehicle registration in Northern Ireland looked after at Swansea or do you have your own outfit?
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Yes I bes a North County Antrim person.
We still look after our own car registerations, I could never understand this except it kept a wheen of jobs in Northern Ireland.
Sensibely as part of the UK it should be Swansea.
I think I recall seeing sommat the the effect that we were moving in that direction mind.
I think?
M
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All I can add is I have had a tour (albeit over 5 years ago) of the DVLA operation in Swansea. Jamie is talking out of his derriere.
Things will have changed but I was impressed. Tour started with post received (post code used and envelope size used help!) and ended up in the archives and then to the licence printing.
Excellent facilities. And if I worked there I would now lose Jamie's details everytime.
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And if I worked there I would now lose Jamie's details everytime.
Cos that would help change my opinion of the..... wouldnt it.
(Needlessly insulting words deleted)
Edited by Avant on 03/11/2011 at 23:56
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Yep. Because they are an efficient well run organisation. So I would only lose yours. And take off driving entitlements at random.
I can pass on your thoughts officially if you want?
Edited by rtj70 on 03/11/2011 at 23:35
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Im pretty sure theres some official complaints from me already logged on their system, dont you worry.
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