VW golf Mk6 GT 160 DSG - Shocking warranty - zango

The VW dealer I use claim that VW only provide a warranty on shock absorbers for 6000 miles from new. No, that is not a typo that is genuinely a tenth of the normal mileage warranty.

Needless to say both my front shockers are leaking at 51K miles and 2.5 years old and VW have refused to replace them under warranty.

This is the first car I have ever owned where the shock absorbers have failed so quickly. Is this a VW problem? Are all other manufacturers the same?

VW golf Mk6 GT 160 DSG - Shocking warranty - injection doc

Blimey, simple answer ! dont buy another ! vote with your feet. appalling

VW golf Mk6 GT 160 DSG - Shocking warranty - gordonbennet

Is the overall warranty still being honoured, you haven't neglected a service or had aftermarket parts fitted somewhere else to give them a get out have you...

Aftermarket towbar?, not as that should make a scrap of difference but a dealer or maker who isn't bothered if they ever see you again would behave like this.

Other than that and if this is the genuine article, next time go to Toyota or similar where the customer at the service desk is as important as the one that wants to spend money in the showroom.

VW golf Mk6 GT 160 DSG - Shocking warranty - bonzo dog

"next time go to Toyota or similar where the customer at the service desk is as important as the one that wants to spend money in the showroom"

Completely agree but the GBP rarely buy on practicle grounds, prefering brand image & looks.

About 3 years ago a pal of mine needed to change his car & asked me for a recommendation. Given his £10k budget I suggested a nearly new Kia Ceed. "I wouldn't be seen dead in a Kia" says he & he bought a 4 year old 3 series instead. His money, his choice.

VW golf Mk6 GT 160 DSG - Shocking warranty - bonzo dog

WOW!

Completely stunned by this:-

http://www.volkswagen.co.uk/owners/warranty/factory/terms

It says that many items (incl shocks) are only covered for 6 months & 6,500 miles.

If it were inside 12 months I would challenge the dealer you bought it from under Sale Of Goods. At 2 & 1/2 years this may be stretching it but "how long are new shocks supposed to last", is the question.

I still think it's probably worth informing the dealer you bought it from (assuming you bought it new from a VW franchise) that you intend to go to the small claims court & see what happens.

Good luck & please let us know what happens

VW golf Mk6 GT 160 DSG - Shocking warranty - 659FBE

VAG have - in a format which few customers would notice at the time of sale - set out their warranty terms and conditions.

The terms and the way in which the information is presented would not, in my estimation classify them as an honest trader making a fair and reasonable attempt to provide goods and services of lasting value to their customers.

Therefore vote with your cheque book.

I have a VAG vehicle. Due to much preventative maintenance carried out by myself, some of it during the warranty period, it has been exceptionally reliable and reasonably economical to run. I know that this would not have been the case if I had simply allowed the vehicle to operate and be serviced as VAG intended.

I am fortunate in having an engineering background which enables me to do this. Others clearly are not so fortunate and must therefore rely on the vehicle maker and its representatives - the acid test.

Despite my satisfaction with the vehicle as a product, I will not be purchasing any more products or services from the VAG group. The trading practices which I have experienced from VAG do not meet my own standards of trading honesty.

659.

VW golf Mk6 GT 160 DSG - Shocking warranty - Buster Cambelt

Your last paragraph is virtually identical to thoughts about VAG after my Skoda experience!

In view of my total dissatisfaction with the vehicle as a product, I will not be purchasing any more products or services from the VAG group. The trading practices which I have experienced from VAG do not meet my own standards of trading honesty and ethically.

Skoda have the same wording in their warranty. Luckily the light failure on my Yeti happened at 5000 miles or else I would have been looking at 4 hours labour.

When my wife had a Toyota the wiper blades were defective on delivery and a couple of lights were not wired up. Despite having fewer than 100 miles on the clock they tried to charge her for the fix.... Rubbish and unreliable car too so she doesn't buy Toyota anymore!


VW golf Mk6 GT 160 DSG - Shocking warranty - outlier

6500 miles seems a bit mean... but there is a big difference between 6500miles/6months and 51k/2.5 years. Think of all those speed humps and pot holes.

AFAIR electrics are sometimes only covered for the 1st year. And they are not even "consumables".

VW golf Mk6 GT 160 DSG - Shocking warranty - VW & Seat owner

Buy replacements from your local VW trade centre, fit your nearest one buy visiting www.thetradepartsspecialist.co.uk who are normally willing to do a deal & get them fitted at a willing accident repair centre who's labour rate is a fraction of the main dealer.

That's how I keep my costs down!

VW golf Mk6 GT 160 DSG - Shocking warranty - Avant

Does anyone know if any other manufacturers similarly treat shock absorbers as wear-and-tear items?

If they do, there's not much hope of altering standard practice (which might have been introduced because of abuse - e.g, driving too fast over humps). If it's only VAG, then it may be worth putting pressure on them.

I'll ask HJ and see if he knows, and also look at the warranties for the Mini and Toyota that we have in the family.

VW golf Mk6 GT 160 DSG - Shocking warranty - brum

Shocking!

Even Kwikfit give a better warranty - in some case lifetime warranty.

VW golf Mk6 GT 160 DSG - Shocking warranty - akr

On my Mk6 GTi's first service (1 year old) I asked for a few rattles to be fixed. I was told that rattles are only fixed if a part has broken at which point I protested very loudly that it is outrageous that a £26/£27k car can't have "adjustments" made to stop it rattling. I can't imagine a Lexus dealer saying that to me!!!!

I do actually love this car. It is, without doubt, the best car I've ever owned. However, the above attitude plus the now ridiculous prices of VWs mean I will be going elsewhere come replacement time.

VW golf Mk6 GT 160 DSG - Shocking warranty - nortones2

Does the German warranty exclude (or attempt to exclude!) defects at such an early age? Can imagine shock-absorber failures due to issues other than wear and tear! My German isn't good enough to be sure, and Google translation is rather aproximate, but I can't see anything as blatant as VAG UK, on the German language site.

 

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