citroen berlingo 1.9d van - resparay/blowover? - bobbyn

Hello all, just wondering what the general opinion is on the following issues I'm having with a Berlingo bought a week ago from a Citroen main dealer. It's low miled at 36,000 exceptionally clean inside etc. I bought it took it home then after a few days noticed colour deviations in the paintwork, which I'm now finding unacceptable to look at. I've since found out that the dealer had an external bodyshop spray all the panels appart from the roof and one of the back doors after the previous owners signwriting was taken off. I wasn't told any of this at the point of sale. What is bothering me is. 1. the look of the mismatched panels. 2. I doubt if the vehicle was prepped thoroughly considering the costs of what is pretty much a full respray and I'm thinking it may have had a "blowover" which I gather could be bad news. 3. I should have been told about this and expected more from a main dealer. Does anyone know what my rights are. They have a 30 day exchange policy but are not commiing to honouring this at the moment and I'm going in for a discussion they do seem reasonable and helpful and perhaps it will be sorted out amicably. Any advice would be good

citroen berlingo 1.9d van - resparay/blowover? - martint123

Afraid it is up to you to ask rather than hope or expect a dealer to volunteer information about the state of the paintwork.

citroen berlingo 1.9d van - resparay/blowover? - bobbyn

I did ask about the condition of the bodywork and whether it had had any repairs and the salesman said not, he didn't even know that the paintwork had been touched when I first started asking about the respray and denied all possibility of it, until later in the day when he phoned back and said it had been done

Edited by bobbyn on 28/05/2011 at 11:23

citroen berlingo 1.9d van - resparay/blowover? - bonzo dog

Hi Bobbyn, a few points if I may:

  1. If 36k is "low miled" then I guess it's about 5 years old. Any commercial of this age should be treated as having been used as a workhorse for 5 years & so will have bodywork issues.
  2. Unlike mechanical & electrical problems which you can't see & may not show themselves for some time afterwards, you CAN see the bodywork when you view the car & when you collect it
  3. The body work has no bearing on the mechanical prep
  4. The 30 day exchange MAY say "for whatever reason" but more likely will be limited to mechanical defect where the dealership has been given an opportunity to rectify the fault & has not managed to do so
  5. The dealership is under no obligation to provide you with a history of the vehicle unless you ask
  6. But you did ask & was told there had been no repairs so I would suggest the van is not as described & would ask for a refund. Of course what will happen is that the salesman will deny having said this & you will have to live with this

I keep saying it but to repeat myself, if a fact is important to you, ask & get the answer in writing

Good luck

citroen berlingo 1.9d van - resparay/blowover? - bobbyn

Thanks for the advice.

The way I see it. I went to a main dealer to get an ORIGINAL low mile light use van with the usual dealer FSH, warrantied etc. If I wanted an abused workhorse I would have gone to a back street dealer where I would have expected to pick up a higher miled van for the age, that may have been resprayed and who knows what

I was secifically looking for a van that had not been used as a workhorse and supplied by a reputable main dealer. I always by all my used vehicles with this criteria.

Im not sure I agree with the workhorse view pinned on all commercial vehicles if it's been used by a trade and loaded up daily and bashed about etc then yes it is, if it's had light use and low miled then it should be in genuine original condition. This was sold under this guise, owned by a pharmecutical company, with very light use and well looked after.

I just feel this time I've put too much trust in a dealers product and I've had the wool pulled over my eyes and also because it's back to the same old opinion it's only a van it's a workhorse and anything goes it doesn't matter it's got a future of abuse and neglect

To me it's my business image I have three vehicles some quite old all kept immaculate and in excelent running order and never abused, this is the way I operate.

Cheers

citroen berlingo 1.9d van - resparay/blowover? - LucyBC

If the paint problem was visible at the time of the purchase then you probably have no come back. If it has deteriorated as a result of bad workmanship during the tidy-up then they should almost certainly put it right for you.

citroen berlingo 1.9d van - resparay/blowover? - bobbyn

It wasn't visible to me at the point of sale it was only after it rained that it became apparent that there was a colour difference in the roof and back door

What's concerning me more than the colour difference is that it was probably a blow over respray and that could be a problem in the future. With the cost of the paint being in the few hundred pound mark and then the labour for masking the whole vehicle and cleaning I cant see that they will have prepped the surface correctly if at all, as this is labour intensive and costly I know I've done it a few times with vehicles and also with narrow boats