I\'ve had a particularly bad experience purchasing a Subaru WRX from Virgin Cars. To cut a very long story short - Poor service throughout the process - calls not returned, delivery cancelled at late notice final straw.... car eventually delivered with [different] seats. Virgin denied responsibility. This despite a print-out I had of vehicle spec and the sports seats being specified on delivery note!
I would not recommend Virgin Cars to anyone.
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Hi,
Really sorry to hear about your experience with Virgin cars. They appear to be a good firm but they have had a significant amount of problems recently.
I dont know if you are aware of the bad press they have had recently? - Watchdog has had several people complain about the company for various reasons and they had the head of the department go on the program.
I feel if you were to write a long detailed email to them they would be able to rectify it for you and possibly get you some form of compensation as a result.
Also, Auto Express has a Watchdog section who im sure would like to hear of your experience - at least if you cant get any compensation you can warn others and give them a bit of bad press.
Good luck whatever you decide to do, and enjoy your car - a WRX is a great car no matter what seats are in it!
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I have edited your note so as to retain what you wanted to say without anything that could be objected to.
I am a little surprised that you would post such a note and use a meaningless username and hide your e-mail address, but that is your perogative.
Mark (RLBS)
Moderator at Work
mailto:mark_moderator@honestjohn.co.uk
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