|
Interesting posting but not entirely accurate......
"He said I was ooutside his area but as he lives outside Mold that's about 45 min from here you wonder what the area is....."
The area I cover is from Penyffordd to Connahs Quay, Inc. Buckley, Hawarden, Broughton and the immediate areas.......
I don't remember speaking to you twice, or making two appointments, but I do remember calling someone who lived an hour away (having put the address into the satnav) to say it was too far away to travel simply for a quotation...... so asked them to send photographs initially so we could assess whether the repair was something we would be able to deal with (The last time I travelled to the Rhyl area for a "dent", the whole panel was caved in....clearly a complete waste of my time in travelling...... hence the reason we now ask for a photograph first before travelling to areas in excess of 15 miles outside our franchise area......)
You clearly think a two hour drive (one and a half hours by your estimation) just to give a quote is feasible. It clearly isn't bearing in mind the time required and fuel costs. Most plumbers would charge £35 or more as a "call out charge"... we offer quotes free of charge and without obligation or pressure to have the work done. That in itself has to come with a sensible expectation of how far we can travel to offer something without charge. Is your sensible expectation an equivalent journey (1.5 hours) from Chester to Birmingham?
"Then he must have realised that didn't sound good so he said he'd call me anyway with a quote..."
Really? How was I going to do that without seeing the damage? That comment does not make any sense whatsoever....
We generally respond to calls and enquiries within one hour, and often within 60 seconds of the website enquiry, prompting the response "that was quick".... Each operator has a franchise area, but may operate outside that area, as indeed we do. However, an hour (even 45 minutes there and back, 1.5 hours) to travel to do a quote that may or may not turn into paid work as a cost to the business would not be a viable use of our time in the long term.
"If you live near Rhos on Sea there is a garage there that does exactly the same work cheaper"....... we didn't give you a quote... so how do you know?
Clearly there are two sides to every story.......
Stevie Taddei
Chipsaway
Anyone who wants to contact me can call me on 07557-110935
|
