I appreciate that this is late in the day but i had to respond to your suggestion regarding the purchase of a vehicle from xxxx. I purchased a car from them in February this year. I wont go into details but so far i have had to spend over £1000 in repairs.
After 4 weeks of driving the vehicle, i went to them with a snagging list. Now according to their customer charter there is a "30 day settling in period" during which time they will fix any problems. the snagging list i had was not unreasonable - fixing minor problems with catches, locking mechanisms, and knocking noises from brakes and squeaks, jerky acceleration.
However, everytime i tried to get hold of a salesman to discuss these issues i was fobbed off with the same excuse - "hes with a customer" or "he's on the phone" - i was down there when i purchased the vehicle and know that they arent that busy.
When eventually presented them with the snagging list i was completely shocked by their reaction - incredibly defensive and rude. In addition, i had two of their so called mechanics come down and both salesman crowding around me.
Long story short, i got the car back and only a few of the very minor issues had been resolved. I took the car for an independent evaluation at Munich Legends and they told me a different story; brakes were non genuine BMW hence the knocking and disks were below minimum wear, faulty NOX sensor, faulty temperature sensor on exhaust, rear tyres completely worn on the inside, front control arm bushes are knackered.
Of course i wasnt going to go back to xxxx with the list because these are things that should have been picked up by them in the first place - given the fact their web site states they have the latest diagnostic equipment. If they couldnt even detect the faults with the car then what faith have i got in their ability to repair the vehicle.
Please do not buy a car from these people under any circumstances or if you do i would suggest having the vehicle examined thouroughly by a trusted BMW dealer. Personally i found Munich Legends a brilliant dealership to deal with from a servicing perspective. Professional, courteous, and most importantly knowledgeable.
Edited by Avant on 15/04/2012 at 15:45
|