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Just noticed it - presumably it's for website problems rather than post content?
Edited by rtj70 on 09/11/2009 at 23:24
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Exactly right Focus. And it will collect a few basic bits of info like web browser too. All will help when there are problems.
Maybe the wording could have been better.
Edited by rtj70 on 04/11/2009 at 22:09
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Good idea, I think... More work for you poor mods? :-)
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More work for you poor mods? :-)
No. Less hopefully.
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No. Less hopefully.
It's a hotline to Mr Khoo?
Edited by Focus {P} on 04/11/2009 at 22:18
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Good idea, I think
Claiming credit for it - it's to save work so that website issues go direct to the right people thus saving us some work hopefully.
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By "issue", do you mean "problem"?
;-)
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Yes. It probably should be called Incident taking ITIL service management words into account. A problem in ITIL terms is something different (although multiple incidents would become a problem).
Edited by rtj70 on 04/11/2009 at 22:34
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ITIL incident and event are the same really. I think most use incident. Well we do at work.
e.g.
Event or Incident management is one of the elements of ITIL. The event definition ITIL says that an occurrence that is not part of the standard operation of a service and which causes or may cause an interruption or reduction in normal functioning and quality of service is called an event.
Before we know it, members will be expecting SLAs for this site ;-)
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Hence Windows' Event Viewer.
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As the button label is aimed at forum users rather than support staff, I think 'Report website problem' is clear and unambiguous.
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But if you had a problem with a work PC or laptop, you'd raise an incident with the helpdesk.
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But if you had a problem with a work PC or laptop you'd raise an incident with the helpdesk.
No, they're called issues here. However a lot of my work is fixing PRs = 'problem reports'.
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Hence Windows' Event Viewer.
For years MS had no idea about service management - many employees still don't.
Edited by rtj70 on 04/11/2009 at 23:09
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By "issue", do you mean "problem"?
Well said, tyro. 'Issue' seems to be the current trendy misuse-word. People got tired of using Problem and came up with Issue - why? A Problem is something which needs to be fixed; an Issue is just something to be discussed. Perhaps that's it - suggest that it will be fixed, while knowing that it will only be talked about ...
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presumably it's for website problems rather than post content?
I'd assumed it was to announce births, and that marriage and death buttons were to follow.
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As an employee of a major company,we were instructed to use "concern" rather than "problem".
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As an employee of a major company we were instructed to use "concern" rather than "problem".
oh for goodness sake... KISS
(that's aimed at your company, not you jc2)
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I don't think we need to go into too much granularity as to which word is used. We wouldn't want to wrongside the demographic.
Edited by L'escargot on 05/11/2009 at 07:18
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As an employee of a major company we were instructed to use "concern" rather than "problem".
"Opportunity", surely?
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>> As an employee of a major company we were instructed to use "concern" rather than >> "problem".
If you listen to the tannoy system in many supermarkets and large stores these days, there don't seem to be any employees, they are all "colleagues"
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Issue = problem = something gone wrong.
Incident = something happened, probably undesirable.
Event = something happened, possibly good, possibly bad.
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>>If you listen to the tannoy system in many supermarkets and large stores these days, there don't seem to be any employees, they are all "colleagues"
Can anyone link to one of those lists of 'secret codes' supermarkets use like "Mr Russell and Mr Hobbs to the staff room please = someone has put a brew on"
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I don't think there is a definitive list, most shops or companies seem to have their own system. I once witnessed a "code" message when a lady collapsed at a checkout and first aiders appeared from all directions and an ambulance crew turned up quickly so that phone call must have been in their standard response.
Anyway, a method of reporting website problems or whatever they are called this week is a good idea.
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Houston, we have an issue.
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>> As an employee of a major company we were instructed to use "concern" rather than >> "problem". "Opportunity" surely?
My former employers ( large Finnish corporation) preferred 'challenge' or sometimes ' opportunity for improvement' .
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I'm pleased to see that the button now has a perfect caption!
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Yes we got it changed. No more discussion necessary.
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